Help Desk Technician

• Basic PC, Mac, and Phone troubleshooting knowledge. These candidates will cover the on-site desks and provide “Tier 1” support, triage, etc., and escalate as necessary.
• End-user hardware and software troubleshooting
• Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
• Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf
• Monitor and accessory deployment/collection
• Imaging/Provisioning Laptops/Workstations (not 100% required)
• Face-to-face support experience. Working with end users to solve IT problems.
• Laptop & mobile device deployments
• Upgrading broken devices or any damaged devices
• Workstation Sweeps - Resetting monitors on a weekly basis
• Ensure workstation monitors are functioning along with peripherals
• Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets
• Maintain Storage room assets and counts
• Interfacing with users to troubleshoot software issues
• Printer management and preventative maintenance
• E-waste
• Wipe all devices before e-wasting

• A+ Certification
• Inventory Systems
• Ticketing Systems
• MUST HAVE MAC EXPERINCE

Job Type: Part-time, * Windows: 3 years (Preferred)

• Hardware/Software break fix: 3 years (Preferred)
• Mac OS: 3 years (Required)
• Help desk: 3 years (Required)

3.63.6 out of 5 stars New York, NY 10003 $37 - $40 an hour - Part-time, Pulled from the full job description

• Referral program
• Health insurance
• Employee discount
• Vision insurance
• Dental insurance, * Dental insurance
• Employee discount
• Health insurance
• Referral program
• Vision insurance