Applications Technical Support Consultant

A key part of this role will be supporting business-critical applications, resolving incidents and service requests, and maintaining high standards of system security and performance and working closely with the business stakeholders and other members of the IT team. So strong cross-functional collaboration skills are a must.

If you feel your ambition is a match for this exciting role, you are a proactive, motivated IT professional with a strong technical support background, a passion for delivering excellent customer service and you have experience of the following, then we would love to hear from you:

• Proven experience in a customer-facing IT support role
• Strong problem-solving and troubleshooting skills
• Excellent customer service and communication skills
• Ability to work effectively within a team environment
• Highly motivated with a positive, professional attitude
• Understanding of ITIL processes, including change control
• Ability to meet deadlines and performance targets (SLAs, OLAs, KPIs)
• Experience in applications management, including upgrades and support

• Good understanding of SQL database administration (installation, maintenance, and management) (SQL development experience is advantageous)

• Knowledge of server administration related to application environments
• Familiarity with tools and technologies such as:
• SFTP, .NET, RDS, SMTP
• Understanding of security practices (authentication, information security)
• Knowledge of networking concepts related to application configuration
• Experience with Oracle Forms, Oracle Reports, Web Services and Java

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act - for the effective performance of a customer-facing role).

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, revitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for - the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.