Tech Support Specialist: Fast Growth, Real Impact, A-Players Only (Remote, Oklahoma)

• Momentum you can feel: EZ-Commerce is “Shopify for the corner hardware store” but wired straight into their POS, so their whole inventory goes online with a few clicks. No more broken spreadsheets, no more missing data, no more “your ticket is #3945.”
• Real users, real impact: Our platform is LIVE in thousands of stores, from small-town Oklahoma to big-name chains. You’re not supporting vaporware or “maybe someday” tech. Every win you deliver is a local owner’s real dollars and peace of mind.
• Not a script reader job: You’ll tackle real problems, have real autonomy, and get a seat at the table when we decide what to build next.
• Work with A-players only: No coasting, no clock watchers. If you’re tired of being the sharpest tool in the shed, you’ll fit right in here.

WHAT YOU’LL ACTUALLY DO

• Hop on phone calls, webinars, and emails with store owners and managers, many right here in Oklahoma. Guide them through connecting their POS, cleaning up their product data, and getting their online store live.
• Diagnose and solve problems across databases, control panels, and basic cloud setups. If Excel and CSVs are second nature, you’re in the right place.
• Wrangle messy inventory data. Spot what’s broken, fix it, and explain it in plain English, no jargon, just straight talk.
• Bridge the gap between customers and our dev team. Report bugs, test new features, and help decide what gets built next.
• Write and improve our help docs, suggest better tools, and keep the “support” in tech support.
• Test, break, and validate new features before they go live. Your feedback shapes what 2,500+ stores see next.
• Stay dependable. Show up, follow through, and be the calm in the storm for people who depend on us.

• Hands-on tech chops: You’ve supported software before, know your way around databases, control panels, and computer setups (hardware and software). You can parse and clean large datasets with Excel or similar tools.
• Clear communicator: You can walk a non-technical person through a gnarly problem and make them feel like it’s easy. Your follow-ups are legendary.
• Problem-solving brain: You get a rush from troubleshooting and figuring things out, especially when the answer isn’t obvious.
• Team player, not a lone wolf: You thrive in a fast, collaborative environment. You want your work to matter to the product, not just the ticket queue.
• Reliable, shows up, follows through: You do what you say you’ll do, on time, every time.
• Bonus points: Experience with hardware retail, POS systems (Epicor, RockSolid, Paladin, etc.), or basic coding/AI tools. But raw talent and drive matter more than any specific credential.
• 1+ year in a technical support, IT, or data-heavy role (or you can show us you’ve got the skills another way. We care about what you can do, not just your resume).

4.64.6 out of 5 stars Oklahoma Remote $19 - $22 an hour - Full-time, Pulled from the full job description

• Professional development assistance
• Parental leave
• Paid time off
• Flexible schedule, * Competitive salary (let’s talk range. Depends on experience, but we pay to keep great people).
• Remote-first. Work from anywhere in Oklahoma or North America. Flexible hours, as long as you’re dependable and cover your commitments.
• Direct input into product decisions. You’ll help shape what we build, not just support it.
• Real career path. Grow into onboarding, QA, product, or management as we scale.
• Great team, zero corporate BS. We value outcomes, not timecards. You’ll be surrounded by people who move fast, support each other, and love what they do.

If you’re the person everyone in Tulsa or OKC calls when nobody else can fix it, and you want to do that for stores across the state and country, apply now. We only hire A-players. Is that you?

Pay: $19.00 - $22.00 per hour, * Flexible schedule

• Paid time off
• Parental leave
• Professional development assistance

EZ-Commerce is catching fire in hardware retail, powering real local businesses from Tulsa to Oklahoma City and beyond with e-commerce muscle the big guys wish they had. We’re tearing up the old, slow way of doing things. We move fast, solve messy problems, and only bring on people who take pride in getting things done right. If you’re the one folks call when the tech breaks at the feed store, the hardware shop, or the family business, this is your shot to make a statewide (and nationwide) impact.

This is the ground floor. The big wave. Not your average help desk gig. If you want to be the reason a local store owner in Oklahoma goes from “stuck” to “winning,” keep reading. We want people who care about their neighbors and want to build something that lasts.