Tech Support Specialist: Fast Growth, Real Impact, A-Players Only!

• Momentum you can feel: EZ-Commerce is “Shopify for the corner hardware store” but wired straight into their POS, so their entire inventory goes online automatically. No more broken spreadsheets, no more missing data, no more “your ticket is #3945.”
• Real users, real impact: Our platform is LIVE in thousands of stores. You’re not supporting vaporware or “beta forever.” Every win you deliver is a store owner’s real dollars and sanity saved.
• Not a script reader job: You’ll get real problems, real autonomy, and a seat at the table when we decide what gets built next.
• Work with A-players only: No coasting, no clock watchers. If you hate being the smartest person in the room, you’ll love our team.

WHAT YOU’LL ACTUALLY DO

• Jump into phone calls, webinars, and email threads with store owners and managers. Guide them through connecting their POS, uploading and cleaning their product data, and getting their e-commerce site live.
• Diagnose and solve problems across databases, control panels, and basic cloud setups. If Excel and CSVs are a second language to you, you’re in the right place.
• Parse, clean, and wrangle messy inventory data. Spot what’s broken, fix it, and explain what you did in plain English.
• Bridge the gap between customers and our dev team. Report bugs, test new features, and help decide what gets prioritized next.
• Write (and improve) our help docs, suggest better tools, and help us keep the “support” in tech support.
• Test, break, and validate new features before they go live. Your feedback shapes what 2,500+ stores see next.
• Stay dependable. Show up, follow through, and be the calm in the storm for people who depend on us.

• Hands-on tech chops: You’ve supported software before, know your way around databases, control panels, and computer setups (hardware and software). You can parse and clean large datasets with Excel or similar tools.
• Clear communicator: You can walk a non-technical person through a gnarly problem and make them feel like it’s easy. Your follow-ups are legendary.
• Problem-solving brain: You get a rush from troubleshooting and figuring things out, especially when the answer isn’t obvious.
• Team player, not a lone wolf: You thrive in a fast, collaborative environment. You want your work to matter to the product, not just the ticket queue.
• Reliable, shows up, follows through: You do what you say you’ll do, on time, every time.
• Bonus points: Experience with hardware retail, POS systems (Epicor, RockSolid, Paladin, etc.), or basic coding/AI tools. But raw talent and drive matter more than any specific credential.
• 1+ year in a technical support, IT, or data-heavy role (or you can show us you’ve got the skills another way. We care about what you can do, not just your resume).

Pulled from the full job description Flexible schedule, * Competitive salary (let’s talk range. Depends on experience, but we pay to keep great people).

• Remote-first. Work from anywhere in North America. Flexible hours, as long as you’re dependable and cover your commitments.
• Direct input into product decisions. You’ll help shape what we build, not just support it.
• Real career path. Grow into onboarding, QA, product, or management as we scale.
• Great team, zero corporate BS. We value outcomes, not timecards. You’ll be surrounded by people who move fast, support each other, and love what they do.

If you’re used to being the person who gets called when nobody else can fix it and you want to do that on a platform that’s changing an entire industry, apply now. We only hire A-players. Is that you?

Pay: $26.24 - $31.61 per hour, * Flexible schedule

EZ-Commerce is exploding across the hardware retail world, powering real local businesses with the kind of e-commerce only giants used to have. We’re crushing old, clunky systems. We move fast, solve messy problems, and only hire people who get a buzz from making things actually work. If you’re the go-to tech brain in every room and you love helping people win, keep reading.

This is the ground floor. The big wave. If you want a typical help desk gig, this isn’t it. If you want to be the difference between “stuck” and “winning” for business owners all over America, you’re exactly who we want.