ServiceNow Automated Test Framework QA...

GovCIO is seeking a ServiceNow Quality Assurance Engineer and Tester. The ideal candidate will thrive in a fast-paced operations and maintenance environment. The ideal candidate will have hands-on experience with Automated test framework in the ServiceNow platform. This customer-facing role will be instrumental in ensuring customer satisfaction. This position will be remote located in the DC, Maryland, Virginia area with occasional client site visits., We are seeking a highly skilled Quality Assurance Subject Matter Expert with demonstrated expertise in ServiceNow and government contracting environments. The ideal candidate will bring at least 5 years of hands-on QA experience, a strong understanding of ServiceNow platform capabilities, and a proven track record of supporting federal clients

• Drive ATF QA efforts across ServiceNow implementations and enhancements

• Develop and execute test plans, test cases, and automated scripts

• Collaborate with developers, business analysts, and stakeholders to ensure quality standards are met

• Identify, document, and track defects, drive resolution and retesting

• Ensure compliance with government contract requirements and quality standards

• Provide QA expertise during project planning, execution, and delivery phases

• Support continuous improvement initiatives in QA processes and tools

• Bachelor’s degree in engineering, Computer Science, Systems, Business or related scientific /technical discipline

• 5-8 years of experience in IT, with at least 5 years in ServiceNow ATF.

• 4 years of additional relevant experience may be substituted for education

• Strong communication and leadership skills.

• Hands-on experience with ServiceNow’s Automated Test Framework (ATF), including designing, building, and executing automated test cases

• Strong understanding of ServiceNow architecture, modules, workflows, and AI platform features

• Familiarity with government contracting processes, compliance, and documentation standards

• Experience with manual and automated testing methodologies

• Excellent analytical, documentation, and communication skills

• Certifications in ServiceNow including but not limited to Certified System Administrator

Clearance Requirement:

• Must be able to obtain a DHS Public Trust

Preferred Skills and Experience:

• Experience integrating ATF with CI/CD pipelines and DevOps tools

• Knowledge of Agile/Scrum methodologies

• Active DHS Public Trust

• Certifications in ServiceNow (e.g., Certified System Administrator, ATF Specialist) or QA methodologies (e.g., ISTQB)

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

GovCIO is a team of transformers–people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can’t do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?