Helpdesk Technician

This is a hybrid role which requires two days per week in-office., The primary role of the Help Desk Technician is to configure and troubleshoot workstations, laptops, tablets, monitor and maintain the TLC IT Ticket system, which involves reaching out to staff who have submitted trouble tickets, resolve the ticket in a timely manner and close tickets after successful completion.

• A minimum of 2 years of IT Help Desk experience
• Comprehensive knowledge of workstation hardware and Windows Operating Systems.
• A proven understanding of Azure Active Directory and Office 365.

• Ability to be friendly/approachable and effectively communicate to solve problems and explain resolutions to all employees. Preferred Qualifications, Knowledge and Experience:

• CompTIA A+ and / or MD-102 certifications
• Microsoft Intune experience.

TLC is consistently ranked among the largest multidiscipline firms in the country for the built environment. We have grown to more than 500 highly qualified professionals in 21 offices since our start in 1955! We know that our team is our success, and their growth this year has landed TLC as a Hot Firm. Even more importantly, TLC was named as one of the “Best Firms” based upon the feedback of our staff! We are JUST certified and consistently challenge ourselves to be the best we can be for our team and communities. In addition to a rewarding career and competitive salary, TLC provides its employees with a benefits package that is designed with the employee in mind.

• Merit-based incentive bonus
• 401(k) match
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 9 holidays
• Flexible schedules
• Work-from-home options Outside recruiters may not contact any TLC Engineering Solutions (TLC) employee directly to present candidates. Please contact TLC Corporate Recruiting or TLC Director of Human Resources to execute a contract for placement of candidates. TLC will not pay a fee for any placement resulting from the receipt of an unsolicited resume without a prior signed agreement. TLC is an Equal Opportunity, Affirmative Action employer, dedicated to Workforce Diversity. OE/M/F/IWD/V - Minorities, women, individuals with disabilities and veterans are encouraged to apply. TLC participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age and other classifications covered under federal, state or local laws. TLC Engineering Solutions’ Healthcare Expertise Our healthcare engineering contributes to saving lives in a positive and impactful way with flexibility, resiliency, and energy efficiency in mind. Follow us on LinkedIn and visit our website to see more.