L1 Network Support Technician

Monitor enterprise network statuses and attached hardware assets using SolarWinds and monitoring suites. Triage, log, and escalate inbound technical incidents using the ServiceNow ticketing system. Act as the primary point of contact for external vendors and business partners regarding network outages. Perform first-line technical investigation and incident diagnosis to facilitate rapid resolution. Route unresolved network issues to higher-tier engineering teams or contracted third-party providers. Issue formal network status alerts and outage notifications utilizing approved template structures. Update network operations guides, knowledgebase documents, and standard operating procedures. Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling., Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to …

• 3 days ago

2 or more years of experience in help desk, call center, or systems administration environments. Proficiency in incident management, call tracking, and ServiceNow ticketing platforms. Experience with network monitoring tools such as SolarWinds and Squared Up. Experience in first-line investigation, technical diagnosis, and troubleshooting of network incidents. Experience with structured escalation processes, alarm conditions, and disaster recovery procedures. Experience in supporting enterprise end-users with varying technical skill sets over phone and email. Excellent verbal and written communication skills.

Johnson Controls

• New Cumberland, PA
• $29.00-38.00 per hour Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, re…