DAI Helpdesk Professionals (Manager & SME Opportunities)

• Provide Tier 1 DAI helpdesk support and issue triage.
• Support Oracle Federal Financials (DAI) users across multiple financial business processes.
• Develop user training materials and job aids.
• Prepare bi-weekly metrics and monthly status reports.
• Troubleshoot functional issues and provide guidance to end users.
• Collaborate with government stakeholders to improve helpdesk operations.

Helpdesk Manager Responsibilities

In addition to the above, the Helpdesk Manager will:

• Lead daily helpdesk operations and supervise contractor personnel.
• Coordinate schedules and workload assignments.
• Serve as the primary point of contact with the Government.
• Identify opportunities for automation and process improvements using AI-assisted tools and modern automation technologies.

If you have extensive experience supporting DAI (Oracle Federal Financials) and providing end-user support, training, or financial system expertise, we’d like to hear from you., * Bachelor’s degree in Accounting, Finance, Business, Information Systems, or a related field (or equivalent experience).

• Extensive experience supporting Defense Agencies Initiative (DAI)/Oracle Federal Financials.
• Experience supporting one or more of the following modules:
• Budget to Report (B2R)
• Cost Accounting
• Procure to Pay (P2P)
• Oracle Time & Labor (OTL)
• Order to Cash (O2C)
• OAS
• Experience providing helpdesk support, user training, and troubleshooting.
• Experience working with DoD financial operations.

Preferred Qualifications

• Project leadership or Agile experience (Manager role).
• Experience supporting AI-enabled process improvements, Power Automate, UiPath, or similar automation tools (Manager role).
• Experience with Oracle Federal Financials or other DoD Oracle ERP implementations., * (DAI) or Oracle Federal Financials: 5 years (Required)
• Department of Defense (DoD) financial systems: 3 years (Required)
• Helpdesk or functional support for DAI: 3 years (Preferred)

3.93.9 out of 5 stars Remote $90,000 - $130,000 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * Fully remote position
• Support a mission-critical U.S. Navy financial system
• Opportunity to work with experienced federal financial professionals
• Competitive salary and benefits, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

GenTech Associates is a consulting firm that helps federal agencies improve financial and operational performance. We are seeking experienced DAI (Defense Agencies Initiative) Helpdesk professionals to support a U.S. Navy customer. This is a fully remote opportunity supporting end users at Navy installations in Virginia Beach, Virginia and San Diego, California.