Desktop Support Specialist

We are seeking a highly motivated and technically skilled Desktop Support Specialist to join our dynamic IT team. In this role, you will be responsible for providing comprehensive technical support to end-users, ensuring the smooth operation of desktop hardware, software, and network systems. Your expertise will help maintain optimal IT infrastructure performance, enhance user productivity, and deliver exceptional customer service. The ideal candidate will possess strong troubleshooting skills, a proactive approach to problem resolution, and excellent communication abilities., * Provide technical support for desktop computers, laptops, mobile devices, and peripherals across various operating systems including Windows and macOS.

• Troubleshoot hardware issues such as computer hardware failures, equipment setup, and upgrades.
• Resolve software problems related to operating systems, applications like Microsoft Office, and enterprise tools such as Help Desk systems (e.g., ServiceNow, Jira).
• Manage network connectivity issues by diagnosing and resolving problems related to LAN, VPN, DNS, TCP/IP protocols, and network devices such as Meraki routers.
• Support Active Directory management tasks including user account creation, permissions adjustments, and GPO (Group Policy Object) configurations.
• Assist with computer management tasks using tools like SCCM (System Center Configuration Manager) and BMC Remedy for ticket tracking.
• Conduct equipment troubleshooting for printers, mobile devices, and other peripherals; perform hardware replacements or repairs as needed.
• Collaborate with network administrators on network troubleshooting efforts involving DNS, TCP/IP configurations, and LAN/WAN issues.
• Maintain detailed records of support tickets in customer support ticket management systems such as ServiceNow or Jira; ensure timely resolution.
• Support IT infrastructure maintenance by assisting with software updates, OS upgrades, and security patches.
• Communicate effectively with end-users to provide clear instructions and technical guidance while maintaining a high level of customer service., Join our team as a Desktop Support Specialist to play a pivotal role in maintaining our IT infrastructure’s integrity while delivering outstanding support that empowers our users. Your technical expertise combined with your dedication to customer service will contribute significantly to our operational success.

• Proven experience in desktop support or IT support roles within a fast-paced environment.
• Strong knowledge of Windows support (Windows 10/11), macOS systems, and Linux is preferred.
• Hands-on experience with hardware troubleshooting including computer hardware components and peripherals.
• Familiarity with network administration concepts such as LAN/WAN configuration, VPN setup, DNS management, TCP/IP protocols.
• Experience working with help desk systems like ServiceNow or BMC Remedy for ticket tracking and resolution.
• Knowledge of enterprise tools such as SCCM for software deployment and GPO for policy management.
• Ability to analyze complex technical issues quickly and develop effective solutions.
• Excellent communication skills to interact with diverse users at all technical levels.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are advantageous.

Pay: $25.31 - $40.00 per hour