Network Technician

The Network Technician is responsible for installing, maintaining, and supporting network infrastructure to ensure reliable connectivity across Wiwynn’s manufacturing and office environments. This role supports day-to-day network operations, troubleshooting, security controls, and documentation while minimizing downtime and ensuring compliance with organizational security and factory safety standards., Network Operations & Support

· Install, configure, and maintain network hardware including routers, switches, firewalls, and wireless access points.

· Monitor network performance and troubleshoot connectivity issues to minimize downtime.

· Support wired and wireless network infrastructure for production floor and office environments.

· Perform routine maintenance, upgrades, and patching of network systems.

Network Security

· Implement and maintain network security measures including VPN configurations and firewall policies.

· Support intrusion detection and network security monitoring tools.

· Ensure network operations comply with organizational security standards and best practices.

Troubleshooting & Diagnostics

· Diagnose and resolve network issues using tools such as Wireshark, Ping, and Traceroute.

· Troubleshoot TCP/IP, DNS, DHCP, VLANs, and routing-related issues.

· Escalate complex issues as needed while providing clear documentation and follow-up.

Documentation & Compliance

· Document network configurations, system changes, and troubleshooting steps.

· Maintain records to support audits, compliance reviews, and change management processes.

· Ensure adherence to factory safety protocols while performing network-related work.

Collaboration & End-User Support

· Collaborate with internal IT teams and external vendors on network projects and infrastructure improvements.

· Provide technical support to end-users for network-related issues.

· Support structured cabling and fiber optic installations as needed.

· Associate degree in Computer Science, Information Technology, or related field preferred; or equivalent certifications (e.g., CompTIA Network+, Cisco CCNA).

· 1-3 years of experience in network support or IT operations preferred.

· Experience supporting manufacturing or factory environments preferred.

Skills

· Strong understanding of TCP/IP, DNS, DHCP, VLANs, and routing protocols.

· Hands-on experience with network devices including Fortinet, Cisco, and Extreme Networks.

· Experience with diagnostic tools such as Wireshark, Ping, and Traceroute.

· Familiarity with network security tools and intrusion detection systems.

· Experience with structured cabling and fiber optics.

· Strong troubleshooting, analytical, and problem-solving skills.

· Ability to work independently and as part of a team in a fast-paced environment.

Work Environment

· Manufacturing and office environments.

· Exposure to production floor conditions and network equipment rooms.

· May require working off-hours during maintenance windows or critical incidents.

Physical Demands

· Ability to stand, walk, and move throughout manufacturing and office areas.

· Ability to lift and install network equipment as required.

· Ability to work in equipment rooms, under raised floors, or in confined spaces as needed.

Pulled from the full job description Health insurance Vision insurance Dental insurance, * Dental insurance

• Health insurance
• Vision insurance