IT Technician

• Provide daily help desk support for employees, including troubleshooting computers, monitors, printers, phones, scanners, email, and basic software issues.
• Set up, configure, and maintain workstations, laptops, printers, mobile devices, and other office technology.
• Support onboarding and offboarding by managing user accounts, setting up equipment, updating access, and collecting returned devices.
• Support Microsoft Office, Outlook, Teams, SharePoint, and other commonly used business applications.
• Help maintain user accounts, passwords, permissions, and access requests under the direction of the IT Manager or designated leadership.
• Troubleshoot basic network connectivity issues, including Wi-Fi, internet access, shared drives, and printer connections.
• Track, document, and follow up on IT support requests to ensure timely resolution.
• Maintain accurate inventory records for computers, phones, printers, software licenses, and related equipment.
• Assist with routine system updates, hardware replacements, software installations, and basic preventative maintenance.
• Support cybersecurity practices by helping employees follow safe technology use, password, email, and data protection procedures.
• Coordinate with outside vendors or service providers when needed.
• Escalate complex technical issues to the IT Manager, outside support provider, or appropriate vendor.
• Maintain confidentiality of company, employee, financial, and business information., The IT Technician provides day-to-day technology support for office staff and business operations. This position is responsible for assisting employees with basic computers, printers, phones, software, account access, and network-related issues. The IT Technician helps ensure that employees have the tools, systems, and support needed to work efficiently and securely.

• Education: High school diplomas or equivalent required. Associate degree, technical certification, or a combination of education and experience in information technology, computer science or a related field preferred.

• Experience: Prior IT help desk, technical support, or office technology support experience preferred. Working knowledge of Microsoft Windows, Office, Outlook, Teams, and basic computer hardware a must. Skills: Proficient in Microsoft Office (Excel, Word, Outlook). Basic understanding of printers, phones, networks, user accounts, and common office technology. Strong analytical/troubleshooting skills with a solution-based mind-set. Ability to work and communicate respectfully at all leaves of knowledge is non-negotiable. Ability to maintain confidentiality.

Work Environment

• Office setting with regular interaction with Finance, operations, and other departments.
• Standard business hours, with the potential for extended hours during peak periods (e.g., month-end and year-end close).

Physical Requirements

• Ability to sit for extended periods.
• Occasional lifting of office materials (up to 15 lbs.)., This role requires a customer-service mindset, strong problem-solving skills, attention to detail, and the ability to communicate technical information in a clear and approachable way.

3.83.8 out of 5 stars Coos Bay, OR 97420 From $26 an hour