Helpdesk Engineer

CNR Technologies is seeking an enthusiastic Entry-Level IT Support Engineer (Tier 1) to join our growing team. This role is perfect for someone starting their IT career who wants hands-on experience, ongoing training, and exposure to real-world systems and environments. As a Tier 1 Engineer, you’ll provide first-line technical support, assist clients with common IT issues, and work closely with senior engineers to learn, grow, and advance your skills. This is a highly supportive, team-oriented environment with continual opportunities for development., * Troubleshoot and resolve common client issues including:

• Email, Outlook, and Microsoft Office problems

• Printer and imaging issues

• User accounts, password resets, and workstation setup

• Basic server and network-related tasks (with guidance)

• Provide support through:

• Remote assistance

• Phone support

• Onsite client visits as needed

• Travel to client locations primarily in Woodstock and surrounding areas (occasional travel outside the region)

• Document work thoroughly in tickets and follow established processes

• Escalate advanced issues to Tier 2/Tier 3 engineers when needed

• CompTIA A+ (preferred but not required if actively pursuing)

• Basic experience supporting Windows systems (Outlook, printers, Office apps, etc.)

• Strong communication skills when explaining technical issues to clients

• Willingness to learn, take direction, and grow into a more advanced role

• Customer service experience or any client-facing role strongly preferred

• Reliable transportation for onsite visits

• Ability to work additional hours when needed

• Strong attention to detail and a positive, solutions-focused attitude

• Familiarity with Microsoft Office and ticketing/CRM systems is a plus

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

• Training & development, We pride ourselves on being a company where people love to build their careers. At CNR, you’re not just another help desk tech-you’re part of a team that invests in your growth and celebrates your success. We offer:

• Competitive salary based on experience
• Remote flexibility with onsite visits only as needed
• Performance-based raises and bonuses
• Generous and flexible paid time off
• Company medical reimbursement benefit
• Company-funded IT training and certification programs
• Exposure to the latest technologies and real-world environments
• A supportive team that wants to see you advance, Salary will be competitive and commensurate with experience.