2nd/3rd Line Support Engineer in Richmond

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• Provide 2nd line support across Microsoft, cloud, and network environments \n

• Support and maintain Microsoft 365, SharePoint, and endpoint management solutions \n

• Assist with cloud administration, updates, and system improvements \n

• Coordinate workloads across engineers and support day-to-day service delivery \n

• Build strong client relationships and deliver excellent customer service \n

• Experience in a 2nd line role within an MSP \n

• Strong knowledge of Microsoft 365, Windows environments, and basic networking \n

• Exposure to firewalls (FortiGate desirable) and MDM solutions \n

• O365 conditional access and SharePoint setup \n

• PowerBI knowledge advantageous \n

• Good communication and organisational skills \n