2nd Line Support Engineer

Fortis Recruitment Solutions Limited

Amersham, UK

18 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

itjobpro.co.uk

Tech stack

Microsoft Windows Active Directory Domain Name System (DNS) IP Addressing Network Security Routing Microsoft SharePoint Virtual Local Area Networks Wireless Networks Firewalls (Computer Science) Network Server

Job description

Handling 1st & 2nd line issues
Visiting client sites on a regular basis
Assisting helpdesk when not on site
Troubleshooting a variety of technical issues

Technical Requirements

Microsoft 365 administration and configuration (Entra/SharePoint/Exchange etc.)
Microsoft Active Directory, DNS and Group Policy
Microsoft Windows desktops and servers installation and administration
Networking: IP addressing and routing, switches, VLANs, wireless networks
Network security (firewalls and filtering) installation and administration

Requirements

Fortis are working with a great IT service provider to recruit a technical engineer to join their team. The role will be a mixture of office based (Amersham), client based and home based. You will be a strong communicator and have excellent customer service skills. You will be troubleshooting a wide variety of technical issues whilst handling 1st & 2nd line tickets with the occasional 3rd line thrown in. We are looking for general all rounders who can support a range of technologies but you MUST have good experience with M365, especially SharePoint.

This position would suit someone who has experience in 1st & 2nd line support working for an MSP working with multiple clients. Due to the location of clients having your own transport will be advantageous.