System Administrator

As a key member of the IT team at Powder, the Systems Administrator supports the stability, security, and performance of the resort’s technology infrastructure. This role provides essential end-user support, manages servers and networks, and ensures the integrity of IT systems through proactive monitoring, maintenance, and documentation. Reporting to the IT Manager, the Systems Administrator plays a critical role in maintaining system reliability, supporting IT projects, and safeguarding the digital environment. This position requires strong technical knowledge across server environments, networks, cloud platforms, and business applications., * Provide technical support for computer hardware, software, and network-related issues.

• Troubleshoot issues, assist with installations, and resolve connectivity and access problems.
• Support and configure business software applications in both on-premises and cloud environments (e.g., Microsoft 365, Google Workspace).
• Collaborate with vendors or internal teams to address complex software issues and application configurations.

System and Network Administration

• Monitor and maintain servers, virtualization systems, networks, and core applications.
• Assist in the configuration, installation, and upkeep of routers, switches, and firewalls.
• Set up, manage, and maintain file, web, and database servers.
• Implement and maintain cloud file sharing systems. Create and maintain Infrastructure monitoring systems

Security and Backup Management

• Assist with implementation of IT security measures and policies under the guidance of the Director of Infrastructure and Security.
• Monitor for security threats and vulnerabilities; support security audits.
• Act as a steward of alerts and incidents on the RMM and Alerts service board, ensuring timely and high-quality resolution.
• Assist in the development and testing of backup and disaster recovery plans to ensure data integrity and continuity.

System Monitoring and Incident Response

• Serve as a first responder for system alerts during regular business hours.
• Support the on-call management rotation and adoption of proactive alerting strategies.
• Lead the stewardship of monitoring tools.

Documentation and Process Improvement

• Own and maintain documentation related to IT systems, processes, and procedures.
• Promote and support a culture of “do, document, deliver” to ensure best practices are followed across the team.
• Continuously improve documentation for clarity, completeness, and accessibility.

Project and Technical Support

• Support IT leadership in planning and executing IT projects, such as upgrades, migrations, and new deployments.
• Contribute to system enhancements, process improvements, and technology adoption across departments.

Professional Development

• Stay current with emerging technologies, systems, and best practices through continuous learning.
• Pursue relevant certifications, training, and development opportunities to enhance technical skills and support team success.

• Proficiency with server and desktop operating systems
• Experience with virtualization technologies
• Strong understanding of cloud platforms (e.g., Microsoft 365, Google Workspace)
• Familiarity with cloud file sharing solutions and application configuration
• Working knowledge of NinjaOne, IT Glue
• Ability to create and enforce IT policies and standard operating procedures
• Scripting and automation skills
• Advanced networking knowledge (routing, switching, firewalls, DNS, DHCP, etc.)
• Unifi, pfSense
• Excellent problem-solving skills and the ability to work under pressure

Physical Requirements:

• Full range of body movements
• Reach, push, pull, lift, and carry objects that may be heavy (40+lbs)
• Prolonged periods of standing, walking, bending, and twisting
• Walk on even/uneven/slippery terrain
• Climb/descend stairs

Working Environment:

Expected to be able to work in a multitude of outside mountain conditions. Periods of prolonged exposure to the elements such as warm and cold temps, heavy winds, intense precipitation, and poor visibility.

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

Together we are one team, not an “us vs. them” mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.