Broadcast IT Associate

WLS-TV’s (ABC 7 Chicago) Broadcast IT Associate, located in Chicago, Illinois, will perform an integral role in supporting IT hardware and software for users across all departments, and day-to-day operations in the facility required to deliver our product to the viewers on multiple platforms. Primary responsibilities include:

• Monitor and respond quickly to incoming requests related to IT issues.
• Maintain user PCs, including installation, upgrades and configuration as needed.
• Assist with onboarding of new users.
• Keep inventory of all equipment, software, and license users.
• Performing diagnostic tests to help resolve problems
• Installing computer peripherals, such as video display terminals and USB hubs for end users
• Tracking, routing and redirecting information about issues to the proper resources
• Running reports on equipment to note malfunctions
• Resolving technical issues with local area networks (LAN), wide area networks (WAN) and other systems
• Training users on computer hardware and software
• Writing training manuals
• Following up with customers to make sure their issues are resolved and providing feedback
• WLS-TV is a 24x7x365 broadcast facility as such, occasional non-regular hours including evenings, weekends and holidays may be required.

• Effective communication with members of the Technology team and an ability to communicate across the organization at all levels.
• Applicants must have strong knowledge and experience working with Active Directory, Apple, Linux and Microsoft desktop/server environments, TCP/IP and Cisco Networking, Firewalls, Server Virtualization (VMWare) and SAN infrastructure.
• In depth experience supporting a broad range of technology such as mobile devices, laptops, desktops, and enterprise class servers.

Preferred Qualifications:

• Highly organized and capable of monitoring and responding to high volumes of various forms of electronic communication
• Familiarity with application packaging and deployment with Microsoft SCCM or similar tools.

Required Education: This position requires a certification or associate’s degree in a technical discipline or equivalent work experience in lieu of education.