Client System Support - (835)

EPS Company is seeking a highly skilled Client Systems Support professional to maintain, troubleshoot, and repair IT systems at Shaw Air Force Base. The candidate will play a critical role in ensuring seamless IT operations and compliance with DoD and AFCENT standards., * Provide prioritized service restoration as per the Escalation Matrix.

• Instruct users on system operations and report unauthorized hardware/software changes.

• Manage Help Desk tickets, ensuring proper documentation of all actions.

• Support inspections, audits, and comply with Information Assurance standards.

• Maintain equipment accountability, track hardware lifecycle, and ensure proper disposal per regulations.

• Liaise with CST shop for iPhone management and provide knowledge transfer for office continuity.

• Maintain warehouse facilities and transport hardware as required.

• Develop and submit Client Systems Support Monthly Status Reports.

Security+ Certification Required

U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required

Experience in IT system maintenance, troubleshooting, and repair

Knowledge of DoD/AFCENT standards and cybersecurity policies

Proficiency in Help Desk operations and IT asset management

Strong communication and documentation skills