IT Support / Helpdesk Support

EPS Corporation is seeking aHelp Desk and Audio-Visual VTC Supportspecialist to provide technical support for AFCENT networks, client systems, and Audio-Visual/Video Teleconferencing (AV/VTC) systems at Shaw Air Force Base. The candidate will ensure seamless IT operations, troubleshoot issues, and maintain VTC equipment., + Provide Communications Focal Point (CFP) Help Desk support to end users.

• Identify, research, and resolve technical problems for AFCENT network users.

• Respond to support requests via phone, email, and in person; manage trouble tickets.

• Track and document issues to ensure timely resolution and reporting.

• Support tier-one IT operations, including service interruptions and inspections.

• Manage user and administrator accounts for workstations and servers.

• Perform AV/VTC system maintenance, documentation, and upgrades.

• Test and build platforms for multi-site VTC connections.

• Maintain a Master Schedule and conduct daily equipment checks.

• Conduct site surveys and recommend AV/VTC system solutions.

• Maintain and repair AV systems, monitors, projectors, and VTC components.

• Develop and submit a Help Desk and AV/VTC Monthly Status Report.

• 3 years of experience in Help Desk Support

• Security+ Certification Required

• U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required

• Experience in IT help desk support, troubleshooting, and account management

• Knowledge of AV/VTC systems, configuration, and maintenance

• Strong documentation, reporting, and problem-solving skills

• Ability to support inspections, upgrades, and system continuity