Director - Performance Improvement

This position is responsible for assessing, developing, and implementing performance improvement programs at MaineHealth, with a focus on healthcare quality, patient safety, and creating an exceptional patient experience. In addition, this individual provides oversight for the system-based Operational Excellence program. Collaborating with MaineHealth and MMC executive teams, department directors, clinical chiefs, service line leadership, and academic leaders, the director will nurture the environment of continuous improvement and patient satisfaction needed to achieve strategic organizational objectives. The Director will utilize the Operational Excellent platform to work with stakeholders to develop project strategies and goals focusing on results in areas of improving clinical quality and safety, patient experience, cost containment, revenue enhancement, staff engagement, and customer satisfaction. In addition, the Director supervises and mentors performance improvement practitioners, oversees projects, and develops metrics that will drive cross-functional improvements while ensuring alignment and support of strategic goals. The director reports to the MMC VP of Quality and Safety and is responsible to support the development, implementation, and monitoring of performance improvement and patient safety projects.

Required Minimum Knowledge, Skills, and Abilities (KSAs), Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine’s Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

• Education: Bachelor’s degree in healthcare, business, engineering or a related field required. Master’s degree preferred. A clinical background is desirable but not required.
• License/Certifications: Familiarity with improvement methods (Lean, Six Sigma, Microsystems, IHI Approach, Total Quality Management,etc.) as demonstrated by certifications and/or successful projects led.
• Experience: Three years of experience in operational improvement role, preferably in a healthcare setting.
• Knowledge of performance improvement methods (Lean, Six Sigma, Microsystems, IHI approach, Total Quality Management, etc.) and project management as demonstrated by certifications and/or successful projects led. Black belt certification is preferred.
• Familiarity with healthcare quality measurement, current knowledge of regulatory and reporting issues in healthcare quality.
• Demonstrated leadership and interpersonal skills necessary to communicate and negotiate effectively with all levels of management and outside agencies.
• A high level of analytical skills necessary to work with skilled data analysts and use of data for improvement.
• Recognition of the value and unique opportunities that the research and education missions of MMC bring to optimizing performance improvement and the patient care experience.

Pulled from the full job description

• Loan assistance
• Paid parental leave
• Parental leave
• Opportunities for advancement, MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.

The pay range for this position is $122,408.00 to $165,630.40 per year.

Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.