Patient Information Coordinator

Temp to Hire 19/hour Mon-Friday 6:00-2:00 p.m.

The Patient Information Coordinator (PIC) provides essential administrative support to hospitalists, enabling clinicians to maximize time dedicated to patient care. While many PICs have medical backgrounds, this role is non-clinical and does not involve hands-on patient care.

Programs with two or more PICs are required to maintain seven-day coverage, including weekends and holidays as needed. Typical working hours are 6:00 a.m. to 2:00 p.m., with some location-based variations., * Provide administrative support to multiple physicians

• Coordinate and appropriately distribute patient assignments among providers
• Prepare and distribute daily rounding lists by 7:00 a.m.
• Meet daily with assigned physicians to review patient updates and needs
• Accurately enter patient data for billing and documentation purposes
• Distribute finalized rounding lists to clinicians, nursing units, and relevant departments
• Conduct daily patient visits, including room-to-room rounding (required)
• Educate patients using Apogee materials explaining coordination with primary care providers (PCPs)
• Conduct bedside Patient Experience (PET) discussions prior to discharge (required)
• Assist with scheduling follow-up appointments with PCPs as needed
• Retrieve and manage documentation from electronic medical records (EMR)
• Verify insurance information and ensure documentation is transmitted to PCPs
• Serve as a liaison between hospitalists, hospital staff, and corporate offices
• Perform general administrative duties including scheduling, meeting coordination, and note-taking

Extended Touch Services (Required):

• Conduct extended patient visits and complete related reporting (e.g., HCAHPS, physician detail reports)
• Provide constructive feedback to providers and collaborate on service improvements
• Participate in meetings, conference calls, and departmental communications
• Maintain timely and professional email communication (within 24-48 hours)
• Perform additional duties as assigned

• Experience in a healthcare support role (e.g., Medical Assistant, Unit Coordinator, ER Technician, or similar)
• Strong computer literacy, including data entry and document management (uploads, faxing, electronic submissions)
• Proficiency in medical terminology
• Familiarity with ICD-10 and CPT coding (preferred)
• Ability to effectively communicate with patients, physicians, and staff
• Strong organizational, multitasking, and problem-solving skills
• High attention to detail and accuracy
• Excellent customer service skills with a positive, team-oriented attitude
• Ability to maintain strict confidentiality and adhere to HIPAA regulations, * Ability to walk throughout the facility and stand for extended periods (up to 50% of the workday)
• Frequent typing and documentation (approximately 75% of the workday)
• Occasional bending, stooping, kneeling, or crouching
• Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally
• Visual acuity for close work and ability to adjust focus
• Frequent use of hands and arms for reaching, handling, and documentation
• Ability to sit, communicate effectively, and hear clearly #IND