Technical Writer (IT Operations)

· Develop, maintain, and improve IT documentation, including:

o Knowledge Base Articles

o Standard Operating Procedures (SOPs)

o Technical Procedures

o Operational Runbooks

o Quick Reference Guides

· Create documentation supporting:

o IT Helpdesk & End-User Support

o Data Center Operations

o Network Infrastructure & Operations

· Collaborate with Subject Matter Experts (SMEs), IT teams, and service owners to gather and translate technical information into clear, user-friendly documentation.

· Review and update existing documentation to ensure accuracy, consistency, and alignment with current environments.

· Organize documentation into searchable knowledge repositories to improve operational efficiency and knowledge sharing.

· Develop documentation standards, templates, naming conventions, and quality assurance processes.

· Manage document lifecycle activities including version control, periodic reviews, approvals, and retirement of outdated content.

· Ensure documentation is easy to understand for both technical and non-technical audiences.

We are seeking an experienced Senior Technical Writer to create, maintain, and enhance IT operational documentation for a long-term contract opportunity. The ideal candidate will have strong experience documenting IT infrastructure, support processes, and operational procedures while collaborating with technical teams and business stakeholders., · Proven experience as a Senior Technical Writer supporting IT Operations, Infrastructure, Service Management, Helpdesk, Data Center, or Networking environments.

· Strong ability to translate complex technical concepts into clear, concise documentation.

· Experience with documentation platforms, knowledge management systems, collaboration tools, and document review/version control processes.

· Understanding of IT Service Management (ITSM), ticketing systems, operational support processes, and documentation governance.

· Excellent communication, interviewing, editing, and stakeholder collaboration skills., · Experience working in Higher Education environments is a plus.

4.14.1 out of 5 stars Providence, RI 02901 Hybrid work $40 - $45 an hour - Contract