Technology Operations Specialist

The Technology Operations Specialist is a cross-functional technologist supporting data, systems, IT operations, security, and platform administration within a lean environment. This role blends Salesforce administration, helpdesk support, data governance, and operational process improvement to ensure reliable, secure, and well-governed technology operations. Key Responsibilities Data & Systems Administration

• Administer Salesforce (users, data, reports, dashboards)
• Maintain data integrity, quality, and governance standards
• Perform data analysis and support reporting needs
• Develop dashboards, metrics, and data documentation
• Lead data cleanup and quality improvement initiatives

IT Operations & Security

• Manage helpdesk tickets (triage, resolution, escalation)
• Support end-user systems and technology operations
• Administer IAM solutions (Okta, Azure AD, SSO, user lifecycle)
• Manage MDM platforms, assets, and device lifecycle
• Support cybersecurity, vulnerability remediation, and compliance

Process Improvement & Documentation

• Create SOPs, workflows, and technical documentation
• Standardize processes and improve operational efficiency
• Maintain knowledge base and documentation standards
• Drive continuous improvement initiatives

Web & Platform Support

• Support website administration and CMS (e.g., Drupal)
• Perform updates, troubleshooting, and performance improvements
• Ensure platform security and functionality

Do you have experience in Ticketing system technical support?, * 5+ years supporting enterprise IT or operations environments

• Experience in cross-functional IT roles (systems, support, operations)
• Strong ability to manage multiple priorities in a fast-paced environment

Salesforce & Data

• Hands-on Salesforce administration and reporting experience
• Strong data management, analysis, and data quality expertise
• Advanced Excel and reporting/dashboard development skills

IT Operations & IAM

• Experience with helpdesk tools (ServiceNow, Jira, Freshdesk, etc.)
• Experience with identity management (Okta, Azure AD, SSO)
• Experience with user lifecycle management and access governance

Documentation & Process Design

• Experience creating SOPs, workflows, and technical documentation
• Strong process improvement and operational efficiency mindset

Preferred Qualifications

• Experience with Drupal or other CMS platforms
• Knowledge of cybersecurity fundamentals and risk management
• SQL or database querying experience
• Experience with MDM platforms and asset management
• Familiarity with data governance practices

Core Skills & Attributes

• Strong “technology generalist” mindset across systems, data, and operations
• Excellent organizational and multitasking abilities
• Strong problem-solving and analytical skills
• Clear communication and stakeholder support focus
• High attention to detail and documentation discipline
• Ability to work independently in a lean, collaborative team environment

Ideal Candidate Profile

• Hands-on Salesforce admin with strong data governance awareness
• Experience supporting IAM, helpdesk, and IT operations
• Comfortable spanning multiple domains (data, security, web, systems)
• Process-oriented with strong documentation skills
• Thrives in small teams with broad, high-impact responsibilities

• Competitive salary