Campus Support Technician

• Provides excellent customer service by assisting end-users with technology-related incidents, including computer hardware, peripherals, software, and network troubleshooting promptly and professionally.
• Provides support for campus devices.
• Responds to all technical needs for assigned campus or campuses, including installing, configuring, testing, maintaining, monitoring, relocating, and troubleshooting district-owned hardware and software.
• Serves as campus technical advisor, providing users telephone, remote desktop, and on-site desktop support.
• Records and manages district equipment sent to repair depots for equipment under warranty or service contract.
• Troubleshoots and completes minor repairs on various devices, including Chromebooks, desktop units, iPads, projectors, and network devices.
• Conducts preventative maintenance on all relevant hardware and software, including computers, monitors, cables, projectors, phones, Chromebooks, and iPads.
• Coordinates with the technology department to maintain standards, complete repairs, and assist with installing computer labs or other technology equipment.
• Educates and trains end-users on the district technology standards and equipment usage as needed (computers, phones, projectors, interactive projectors, printers, iPads, etc.).
• Installs and configures new campus-based computer systems, including hardware and software.
• Maintains accurate campus inventory of technology equipment, following all district processes and procedures for disposal and salvage of equipment.
• Follows proper procedures for requesting technology quotes and procuring new technology equipment for campuses, including distribution and set-up.
• Attends department training and zone meetings to enhance knowledge base of current and upcoming technology changes.
• Assist technology and other teams, including central technology, with campus-based equipment rollouts, including Chromebooks, desktop units, and phones.
• Keeps informed of and complies with State and district policies and regulations and campus procedures concerning technology.

Other Related Duties:

• Follows district safety protocols and emergency procedures.
• Participates in professional development, department meetings, and special events as assigned.
• Performs other duties as assigned.

Supervisory Responsibilities:

• None

Mental Demands/Physical Demands/Environmental Factors:

Tools and Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals

Posture: Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting

Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting: Regular moderate lifting and carrying (up to 44 pounds); occasional heavy lifting and carrying (45 pounds and over)

Environment: Exposure to electrical hazards; occasional prolonged and irregular hours; frequent districtwide travel; may be required to be on-call 24 hours a day; occasional districtwide and statewide travel

Mental Demands: Maintain emotional control under stress; work with frequent interruptions

Education and Certification

• High school diploma or equivalent

Experience

• Two (2) years of experience in an information technology-related field (preferred)

Special Knowledge and Skills (required)

• Knowledge of hardware including but not limited to printers, projectors, Chromebooks, desktop computers, and iPads
• Technical knowledge of PC internal components
• Hands-on hardware and software troubleshooting experience
• Working technical knowledge of current protocols, operating systems, and standards
• Experience working in a team-oriented, collaborative environment
• Ability to operate tools, components, and peripheral accessories
• Working knowledge of SaaS, including Microsoft Office 365 and Google Suite

Special Knowledge and Skills (preferred)

• Effective interpersonal skills and relationship-building skills
• Strong written and oral communication skills
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and self-directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service skills
• Ability to present ideas in user-friendly language
• Ability to read and understand technical manuals, procedural documentation, and OEM guides