IT Service Management Analyst

An exciting opportunity has arisen at HM Land Registry (HMLR) for an IT Service Management Analyst. Your priority will be to help our customers receive a great service and ensure they are handled with courtesy and integrity. You will handle operational delivery, work with service stakeholders, internal and external support teams and suppliers and ensure customers are at the heart of all interactions related to their services., In this role, you will work closely with stakeholders, support teams and suppliers to ensure services are delivered effectively and meet agreed standards. You will monitor service performance, provide insight and reporting, resolve and prevent service issues, support the management of service changes, and identify opportunities for improvement. You will also help promote effective ITIL processes, support customer-focused service delivery and encourage teams to take ownership of continuous improvement and professional development., We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

To be successful in this role you will have an understanding of IT infrastructure and/or IT operations with experience of Microsoft Office 365, Windows and Business Applications.

You will have experience of:

• Working collaboratively as part of a multi function team, with the ability to interact and build working relationships with others, IT technicians, managers and users
• Working under pressure and delivering against competing demands.
• Effective communication and customer service skills, including the ability to interact and build working relationships with other IT technicians, managers, users and customers.
• Able to take ownership of activity and see through to successful conclusion
• Good analytical skills
• Able to build good working relationships within a team.
• Able to explore and progress opportunities for service improvement to deliver positive outcomes, * Making Effective Decisions
• Communicating and Influencing
• Working Together

Technical skills

We’ll assess you against these technical skills during the selection process:

• An understanding of IT infrastructure and/or IT operations with experience of Microsoft Office 365, Windows and Applications., This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Experience and Technical skills., * Experience of working under pressure and delivering against competing demands.
• Effective communication and customer service skills, including the ability to interact and build working relationships with other IT technicians, managers, users and customers.

Then please complete the technical question (in no more than 250 words):

• An understanding of IT infrastructure and/or IT operations with experience of Microsoft Office 365, Windows and Applications.

Complete the Personal Statement section (in no more than 750 words), please demonstrate:

• Experience of working collaboratively as part of a multi function team, with the ability to interact and build working relationships with others, IT technicians, managers and users.
• Able to take ownership of activity and see through to successful conclusion
• Able to explore and progress opportunities for service improvement and deliver positive outcomes, Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Pulled from the full job description Annual leave Company pension, Alongside your salary of £32,119, HM Land Registry contributes £9,304 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides ., We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity – we value honesty, trust and doing the right thing in the right way.
• We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
• We are professional – we value and grow our knowledge and professional expertise.
• We give assurance – we guarantee our services and provide confidence to the property market.

You can find more information on our rewards package on our website.

https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.