Global Support Center (GSC) Engineer 1

Asml Us, Inc.
Wilton, CT, United States
18 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Experience required
0 years minimum
Working hours
Regular working hours
Languages
English
Job source

Tech stack

Adobe Analytics Data Analysis Unix Linux Python (Programming Language) LabVIEW MATLAB Mathcad Software Systems

Job description

In Wilton, CT, ASML seeks GlobalSupport Center (GSC) Engineer 1 to solve technical issues arising at customersites, remotely analyzing data and creating deterministic forward-thinkingaction plans; travel to customer site when not able to solve problem remotely;escalate to the next support level according to committed escalation processesand timing; facilitate escalations from the continental GSC’s (Asia/EU) towardthe Factory (D&E, IE, manufacturing, etc.); identify, secure and supportthe rollout of improvements for installed base machines; during New ProductIntroduction (NPI) phase, be assigned to the project in order to gain skillsand knowledge to independently support field escalations; transfer and shareskills and knowledge within worldwide GSC to establish and maintain equalcontinental GSC support teams; support onsite introduction phase by deliveringknowledge/escalation handling to local organization; mentor trainees anddeliver feedback on potential

Requirements

improvements; proliferate knowledge to fieldorganization; integrate background information concerning the problem and thesolutions in action/repair plans; and combine on-site support with knowledgetransfers to local organization. Bachelor’s degree in Mechanical Engineering or a closely-related field,experience working with and understanding issues in the lithographicsemiconductor manufacturing process; familiarity with MS Office products,MATLAB/MATHCAD, LabVIEW, Unix, Linux, and Python; knowledge of electronics,mechanics, pneumatics, optics, hydraulics, software and related disciplines;and up to 25% domestic and international travel required. Apply online at www.asml.com. EEO/AA(W/M/Vets/Disability) Employer, semiconductor manufacturing process; familiarity with MS Office products, Education Backgrounds: Mechanical Engineering Specialties: Manufacturing Education Level: Undergraduate (Bachelors) Experience: 0 - 2 years Languages spoken: English Job Location: , United States

About the company

ASML is one of the world’s leading manufacturers of chip-making equipment. Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry. ASML’s guiding principle is continuing Moore’s Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment. Working at ASML We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders. As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground. But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees. So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

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