Technical Support Associate

An individual that likes challenges-No day is the same! You are a loyal individual who is an independent thinker, self-starter who can provide premier technical support by communicating through the use of phone, e-mail, and/or web chat. You are passionate about providing top-notch technical support to clients including, but not limited to, the United States Postal Service and other government accounts for Pitney Bowes mailing and shipping systems, including our flagship product., Our Sending Technology Solutions business provides innovative mailing and shipping solutions that enable small and medium businesses to simplify their sending operations and deliver greater value to their customers. Our mailing and shipping technology supports more than one million businesses, from addressing and postage evidencing to multi-carrier parcel shipping and payments.

• Are passionate about client success.

• Enjoy collaborating with others.

• Strive to exceed expectations., * The ability to work an 8 hour shift between the hours of 7am - 7pm Mon-Fri

• Experience providing excellent oral/written communication and problem solving skills

• Proven organizational skills and the ability to multi-task

• Courtesy, patience and analytical abilities in order to handle client concerns

• Call center experience is preferred

• The ability to de-escalate and resolve client issues and a minimum of one year of Customer/Client Service experience

• Experience in Microsoft office applications, internet, chat, and email

• Technical aptitude to remote resolve technical issues that could include, internet, Wi-Fi, and proxies

• Experience with hardware and software