IT Support Specialist

We are seeking a hands-on IT Support Specialist to support our growing organization. This role will be responsible for day-to-day technology support across our office and field teams, including laptops, desktops, mobile devices, phone systems, and basic network troubleshooting., End-User Support

• Provide day-to-day technical support for employees (in-office and remote)
• Troubleshoot hardware, software, and connectivity issues
• Respond to help desk requests and resolve issues in a timely manner

Device Setup & Management

• Set up and configure new laptops, desktops, and mobile devices
• Manage device inventory, tracking, and lifecycle replacement
• Install and update required software and applications
• Ensure proper device security settings and encryption

Microsoft 365 Administration

• Create, modify, and deactivate user accounts
• Manage Outlook, Teams, OneDrive, SharePoint access and permissions
• Handle password resets, MFA, and licensing
• Support onboarding and offboarding processes

Mobile & Phone Support

• Set up company cell phones and tablets (iOS/Android)
• Support mobile device management (MDM) tools
• Troubleshoot mobile connectivity and carrier issues
• Assist with VoIP or cloud-based phone systems as needed

Networking & Infrastructure (Basic Level)

• Troubleshoot Wi-Fi and internet connectivity issues
• Assist with routers, switches, and basic network support
• Coordinate with internet and telecom providers when needed

IT Administration & Vendor Coordination

• Track IT equipment, warranties, and licenses
• Coordinate with managed IT service providers (MSP) for escalations
• Order hardware and software as needed
• Maintain IT documentation and asset records

Security & Compliance

• Support cybersecurity best practices (MFA, antivirus, device encryption)
• Assist with offboarding security procedures (account/device disablement)
• Ensure compliance with company IT policies

The ideal candidate is highly reliable, organized, and able to work independently while supporting a fast-paced, service-driven business environment., * 2-5 years of IT support or help desk experience

• Strong experience with Microsoft 365 administration
• Experience supporting Windows laptops/desktops and mobile devices
• Basic understanding of networking (Wi-Fi, routers, VPN)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications
• Experience with mobile device management (Intune or similar)
• Experience working with an MSP (Managed Service Provider)
• Experience in a multi-location or field-service environment

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Employee assistance program, * 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance