IT Help Desk Analyst

The Technical Support Agent is responsible for delivering high-quality technical assistance to both new and existing clients of Pitney Bowes. This role provides support across the company’s suite of products and equipment and plays a key part in ensuring a seamless client experience.

The ideal candidate will demonstrate strong problem-solving skills, technical aptitude, and a commitment to exceptional customer service while supporting both external clients and internal teams.

Key Responsibilities

• Provide technical support to clients via phone, email, and chat channels

• Diagnose and resolve hardware and software issues in a timely and professional manner

• Educate clients on product functionality, services, and best practices

• Process service requests, including equipment repair and maintenance coordination

• Collaborate with internal teams to address and escalate complex issues as needed

• Maintain accurate documentation of client interactions and resolutions

Work Schedule

• Must be available to work 8-hour shifts between 7:00 AM - 5:00 PM Central Time, Monday through Friday

Do you have experience in Technical support via phone?, * Proven reliability, punctuality, and a strong work ethic

• Excellent verbal and written communication skills

• Ability to effectively manage multiple tasks and priorities in a fast-paced environment

• Strong problem-solving and analytical skills

• Ability to communicate professionally with a wide range of stakeholders, including IT professionals, government agencies, end users and escalated clients

• Demonstrated customer service skills, including patience, professionalism, and attention to detail

Technical Requirements (Must Have)

• Experience handling inbound customer calls

• Strong written communication skills

• Proficiency in English (spoken and written)

Preferred Qualifications (Nice to Have)

• Prior call center or customer support experience

• Experience troubleshooting equipment and technical systems

• Familiarity with remote technical support tools and environments

Technical Competencies

• Experience troubleshooting hardware, software, and connectivity issues (e.g., internet, Wi-Fi, proxies)

• Ability to remotely diagnose and resolve technical issues efficiently

• Strong organizational and multitasking capabilities

$17 - $19 an hour - Contract, Pulled from the full job description

• Vision insurance
• Dental insurance
• Life insurance, Because certain Federal Government contracts on which this position will work require that anyone working on them be a U.S. citizen, U.S. citizenship is required.

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Life insurance
• Vision insurance