Technical Service Engineer

Alphaess Europe

Barcelona, Spain

22 days ago

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English, Spanish

Job source

Communications Protocols Modbus Operational Data Store TCP/IP

Act as the technical interface for the company’s energy storage products, providing professional technical support to distributors, installers, and service partners throughout project delivery and after-sales processes
Responsible for onsite installation guidance, commissioning, testing, and troubleshooting of energy storage systems, with the ability to quickly identify and resolve system issues
Support technical analysis for residential and C&I ESS projects, including communication, EMS, inverter, and battery system related issues
Handle customer complaints and technical escalation cases, coordinate internal resources, and drive issue resolution to improve customer satisfaction
Maintain close communication with R&D and product teams, provide feedback on onsite issues and product improvement suggestions, and support continuous product optimization
Collect and organize onsite operational data, service reports, and technical documentation to ensure accurate and complete service records
Provide technical training to distributors, installers, and service partners, covering product installation, commissioning, maintenance, and troubleshooting

:Bachelor’s degree or above in Electrical Engineering, Automation, Renewable Energy, or related field
sExperience in energy storage, photovoltaic, inverter, battery systems, or related electrical industries is preferre
dSolid electrical and system knowledge with the ability to independently analyze onsite issues and perform troubleshootin
gHands-on experience in onsite installation, commissioning, or technical servic
eFamiliarity with communication protocols such as Modbus, CAN, and TCP/IP is preferre
dStrong communication and coordination skills, with the ability to collaborate efficiently with customers, installers, and internal team
sCustomer-oriented, proactive, and capable of working independently and driving problem resolutio
nFluent in both Spanish and English as working language
sWillingness to travel within Europe when require