Technical Service Engineer

Green Power

Madrid, Spain

15 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

2 years minimum

Working hours

Regular working hours

Languages

Spanish, Portuguese

Job source

www.jobleads.com

Tech stack

Communications Protocols Ethernet Modbus RS-485 Standard TCP/IP

Job description

As a Service Engineer (Portugal), you will be responsible for providing both post-sales technical support, ensuring the proper performance of our photovoltaic and energy storage solutions., * Provide post-sales technical support to clients (distributors, installers, EPCs).

Participate in post-sales support, resolving technical queries.
Perform commissioning and on-site technical support (~20%).
Diagnose and troubleshoot issues in PV and ESS systems.
Manage and follow up on technical tickets until resolution.
Participate in technical meetings with clients and partners.
Deliver technical training sessions on products and solutions.
Act as the technical interface between clients and manufacturers.
Support key events and trade fairs when technical presence is required.
Ensure high-quality service, maintaining clear and professional communication even in critical situations.

Requirements

Degree in Electrical Engineering, Industrial Engineering or similar.
At least 2 years of experience in technical support (pre-sales or post-sales) in the photovoltaic sector.
Experience with: Residential, C&I and utility-scale PV systems and Energy Storage Systems (ESS)
Knowledge of communication protocols: Modbus, TCP/IP, Ethernet and RS485
Experience in troubleshooting and technical issue resolution.
Experience with leading inverter brands (Huawei, Sungrow, etc.) is a plus.
Availability to travel and perform on-site visits.
Strong ability to interact with clients and clearly explain technical solutions.
Portuguese (mandatory)
Spanish (nice to have)
Customer-oriented mindset
Problem-solving ability
Ability to work independently
Ability to manage critical situations
Teamwork

Recruitment process

Pre-screening call
HR interview
Technical interview
Final feedback / offer

About the company

Green Power Technologie is a global provider of photovoltaic, energy management, and e-mobility solutions, a value-added partner (VAP) of Huawei and a market leader in Europe and Africa.

Committed to the energy transition, our mission is to accelerate the distribution and adoption of innovative, safe, and sustainable solutions, offering high value-added products and services for both businesses and individuals.

In a strong growth phase, Green Power Technologie has built solid relationships with more than 500 clients, reaching over 6.5 GW of installed capacity across its markets.