Support Analyst

The Support Analyst role is an exciting entry level opportunity where the successful candidate will gain industry experience and knowledge of telecoms billing, and be provided the opportunity to develop their IT and Software skills. Xpert360 is a successful wholesale telecoms billing service provider, with a focus on high standards, continuous improvement and accuracy. We are continually striving to enhance and develop our Cloud Telecoms Billing Platform for our customers and provide the highest levels of service and support. You will initially shadow experienced members of the team carrying out daily operation support tasks, such as monitoring the platform metrics, raising tickets and producing reports. You will learn how to extract data from the platform for ad-hoc reporting requests. As the role progresses you will lead the BAU (Business as Usual) morning meetings, take ownership of processes, issues and investigations and keep the team updated on service status. You will be an essential part of the team, and will aid communication between team members and external clients. Should you show motivation and aptitude you may have the opportunity to progress into more technical aspects of the role., Perform regular Platform checks.

Create, Monitor and Resolve Support Tickets.

Create ad-hoc reports using excel for clients.

Suggest process improvements to streamline the role.

Work within an agile software development environment.

Supporting the Platform Development Team through testing.

Contributing to the Platform Roadmap with support enhancements.

Learning Microsoft Transact-SQL to intermediate level.

Self-motivated and determined.

Have a strong desire to learn new skills and develop the role.

Strong organisational and communication skills.

Work as part of a team.

Ability to take ownership and adhere to deadlines.

Proven problem-solving skills.

Intermediate excel skills.

take pride in the smooth day-to-day running of the company.

Pulled from the full job description

• Free parking
• Private medical insurance
• Casual dress