IT Field Technician

Lead and follow all aspects of Key Food Co-Operative, Inc. Retail Services policies, objectives, and initiatives in the field. Plan, co-ordinate and manage the activities of the assigned retail team to maintain and enhance customer relationships and meet company objectives., · Provide first point of contact for support issues at all stores.

· Able to travel daily between stores.

· Process service tickets/work logs related to KF related problems, train customers our KF applications and various wireless peripherals

· Elevate complex issues/problems to appropriate team members

· Troubleshoot and correct problems on site

· Perform scheduled hardware and/or software installations

· Assist stores with:

o Desktop applications, maintenance, and troubleshooting.

o Network Equipment installation and troubleshooting (routers, switches, access points)

o KF Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.

o Configure and/or troubleshoot Zebra handhelds, network and label printers.

· Provide store training in Key Food hardware use and software applications.

· Work to gather information, or resolve issue independently or collaboratively

· Quickly learn and retain relevant system knowledge

· Support stores during Go live opening week.

· Respond to customer inquiries and problem solving in a professional and effective manner

· Provide feedback to manager regarding service failures or customer concerns

· Maintain in depth working knowledge of Key Food retail systems and processes

· Perform other related duties as assigned

o College degree in IT or Equivalent certifications.

· SKILLS & EXPERIENCE

o Written and verbal communication skills.

o Must be a self-starter with the ability to think and work independently.

o Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding. Capable of using equipment provided.

o Strong customer service skills.

o Well-organized and detail oriented.

o Ability to handle multiple projects/responsibilities simultaneously

o Proficiency in MS Office applications.

o Problem analysis and solving.

o Strong decision making.

o Able to take Initiative, being flexible with schedule.

o Must be capable of lifting and/or carrying up to 30 lbs.

o Bilingual in Spanish REQUIRED, * Do you have reliable form of transportation?

• How many years of field experience do you have?

Language:

• Spanish (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Key Food Stores Co-Operative, Inc. Founded in Brooklyn in 1937, headquartered in Northern Monmouth County NJ, Key Food Stores Co-Operative Inc. includes over 480 member-owned stores with $5 billion in annual retail sales. In addition to Key Food, these stores operate under various other banners including Food Universe, The Food Emporium, SuperFresh, Food Dynasty, and Gala Foods Supermarkets in all five boroughs, Long Island, upstate New York, New Jersey, Connecticut, Massachusetts, Pennsylvania, Maryland and Florida.