IT Support Technician

CCG is currently looking for an IT Support Technician to join our IT Department in our Munich office. This role will provide technical support and maintain IT systems for our fast-paced domestic and international multi-company organization., * Answer Help Desk calls and emails, and create tickets to track issues.

• Monitor and resolve support cases submitted via email and web portal.
• Set up and maintain IT asset inventory.
• Facilitate creation and maintenance of IT documentation.
• Assist with the coordination of large-scale IT projects.
• Maintain documentation of maintenance work and issues when necessary.
• Provide technical support to local and remote office users as needed.

• Excellent interpersonal communication skills, including the ability to communicate between technical and non-technical personnel.
• Fluency in written and oral English and German.
• Technical competence supporting Windows, Mac, hardware (desktops, laptops, mobile devices, servers), Microsoft Office Suite, and standard packaged software solutions.
• A+ certification or equivalent skill level preferred.
• Proven time management skills with the ability to meet urgent and overlapping deadlines.
• High attention to detail and strong organizational skills to manage multiple clients and projects.
• Availability to travel occasionally to tradeshows.

Pulled from the full job description

• Travel reimbursement
• Firmenevents
• Opportunities for advancement, * A varied and diverse range of tasks in an international team
• A secure job in the heart of Munich’s Westend district
• A travel allowance to support your commute
• Performance-based compensation with opportunities for advancement
• Regular working hours for a reliable work-life balance
• Regular company events

Certified Collectibles Group is the world’s leading provider of expert, impartial and tech-enabled services that add value and liquidity to collectibles. Its iconic companies include Numismatic Guaranty Company (NGC), Paper Money Guaranty (PMG), Certified Guaranty Company (CGC) and Authenticated Stamp Guaranty (ASG). Since 1987, the Certified Collectibles Group companies have certified over 100 million coins, banknotes, comic books, TCGs, sports cards, video games, home video collectibles, stamps and more. Today, CCG serves the world of collectibles online and at its offices in the United States, United Kingdom, UAE, Germany and China.