Service Desk Technician

Newsweb LLC is currently looking for a Service Desk Technician to work out of our offices in Chicago (Lincoln Park). This newly created position will serve as the first contact within the Service Desk to resolve frontline issues for internal customers. This position will serve as the go-to resource for desk-side troubleshooting, technical support, workstation support, and system set-up. Internal users of our systems will look to you for various issue resolutions, including email and desktop software support, printer troubleshooting, and network connectivity issues. This role is fully onsite with no remote working opportunities.

Principal responsibilities include the following:

• Respond to requests - answer questions, analyze and troubleshoot user problems and provide training.
• Helping to craft and maintain the onboarding/offboarding process for all new hires. This includes setting up accounts and granting access.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Develop knowledgebase documentation for end users and IT team.
• Apply patches and upgrades to systems and applications as necessary.
• Work on special projects and tasks as needed.

• Working onsite Monday - Friday from 8:00 am - 4:00 pm; with some after hours dependent on issues and projects and on-call support schedule.
• Experience working in IT Team with less than 5 team members.
• Experience working in companies with less than 200 employees.
• Experience with the troubleshooting of hardware, desktop operating systems (Windows/MacOS) and software applications, including Microsoft Office is preferred.
• Familiarity with Active Directory and Office 365 is a plus.
• Familiarity with Windows Server.
• Understanding of LAN/WAN networking.
• Experience with RMM solutions and ticketing systems is a plus.
• Customer Service and Client Relationship management skills.
• Excellent communication skills - both written and verbal.
• Ability to work within a team environment.
• Available to occasionally work after hours for system upgrades/maintenance.
• Must have reliable means of transportation to commute between entities if needed., * Desktop support: 3 years (Preferred)
• Technology management: 3 years (Preferred)
• Technical support: 3 years (Preferred)
• Active Directory: 3 years (Preferred)
• Microsoft Windows Server: 3 years (Preferred)
• IT infrastructure: 3 years (Preferred)
• Network management: 3 years (Preferred)
• IT service management: 3 years (Preferred)
• Customer relationship management: 3 years (Preferred)
• Customer service: 3 years (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance, Competitive pay starting at $45k - $55k to commensurate with the level of experience and responsibilities accepted along with benefits to include medical, dental, vision, flexible spending account, employee assistance program, life insurance, disability, retirement savings plan and paid time off (sick days and vacation days).

Free onsite parking. Ideal candidate is someone looking for a long-term position. We are an equal opportunity employer with a progressive, LGBTQ-friendly environment looking for someone who is excited to join our team.

Pay: $45,000.00 - $55,000.00 per year, * 401(k)

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance