Service Desk Technician

The Desktop Support Specialist provides on-site technical support for end-user computing environments across the Sparrow health system. This role focuses on device setup, troubleshooting, and supporting clinical and administrative staff with IT equipment and applications. This position aligns with an Entry to Intermediate Field Services Specialist tier, focusing on foundational field support, customer service, and hands-on technical troubleshooting in a healthcare environment., * How many years of experience do you have providing desktop support, field services, or IT help desk support for end-user computing environments?

• Which of the following desktop support tasks have you performed?

Desktop/laptop setup and deployment Hardware troubleshooting and repair Software installation and configuration Printer and peripheral support Imaging or device deployment

• Do you have experience providing in-person technical support to end users, including troubleshooting technical issues and delivering customer service in a professional environment?
• Which of the following technologies or tools have you used professionally?

Microsoft 365 Admin Center Active Directory Microsoft Intune ServiceNow Microsoft Endpoint Configuration Manager (SCCM/MECM)

• This position requires working onsite and traveling between local healthcare facilities when needed. Are you able to meet this requirement?
• What is the best time to speak with you over the call to discuss more about this opportunity?

Required: High school diploma or equivalent Preferred: Associate degree in Information Technology or related field CompTIA A+ or equivalent certification

Years of experience required: 1-3 years of desktop support, field services, or IT helpdesk experience preferred. Disqualifiers: No prior experience supporting end-user computing environments. Lack of customer service or user-facing support experience. Inability to work onsite or travel between local facilities if needed. Additional qualities to look for: Desktop hardware troubleshooting and deployment Customer Service Proficiency Ticket documentation and IT service management tools (ServiceNow or similar)

Top 3 Skills: 1 Customer Service Skills 2 Desktop hardware proficiency 3 Microsoft Admin Suite familiarity

$25 - $26 an hour - Temp-to-hire, Full-time, Contract