IT Support Specialist

We are seeking a dedicated and knowledgeable individual to join our team in a technical support capacity. This position involves providing exceptional support and assistance to our clients and internal staff, ensuring smooth operation of IT systems., * Provide first-line support for IT-related issues via phone, email, and in-person.

• Diagnose and resolve hardware and software problems.
• Assist with the setup, configuration, and maintenance of computer systems.
• Document support requests and resolutions to build a knowledge base.
• Collaborate with other IT team members to improve service delivery.
• Conduct training sessions for staff on software and hardware usage.

• Proven experience in an IT support role or similar.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Excellent problem-solving skills and ability to troubleshoot technical issues.
• Effective communication skills, both verbal and written.
• Ability to work independently and in a team environment.

Nice to have:

• Familiarity with network security practices.
• Experience with remote support tools.

Pay: $56,538.71 - $74,089.63 per year

Pulled from the full job description

• 401(k)
• Paid time off
• Flexible schedule, * 401(k)
• Flexible schedule
• Paid time off