Support Engineer L2/L3

· Work as the final escalation point for the Helpdesk team.

· Drive strategic, systemic solutions to resolve recurring user issues and complaints.

· Interface with internal partner teams to help drive best practices and compliance.

· Leverage MDM tools to streamline our user experience.

· Work to refine and streamline our customer’s onboarding process.

· Evaluate new software solutions with internal partners.

· Drive deployment of new systems/solutions as needed.

· Write documentation for end users to facilitate process improvement and onboard new solutions.

· Participate in off-hours support of IT systems as needed.

· 1-3 Years as an IT Engineer/Systems Administrator

· A customer-oriented approach to problem resolution

· Experience driving solutions via any MDM suite.

· Experience deploying and managing new software products alongside internal partners.

· Experience with Office 365 suite

· Experience with Backup Solutions

· Experience planning and exercising Disaster Recovery solutions.

· Experience supporting remote users in a distributed environment.

· Experience with Azure is preferred.

· Experience with Autotask/Halo PSA or a similar ticketing system is preferred.

· Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally., * Customer service: 1 year (Preferred)

Pulled from the full job description

• Food provided
• 401(k)
• Paid time off
• Flexible schedule, * 401(k)
• Flexible schedule
• Paid time off

Compensation Package:

• Bonus opportunities
• Hourly pay
• Overtime pay
• Performance bonus
• Yearly bonus

We are professional, agile, professional and our goal is to About Long Island Server Solutions Long Island Server Solutions is a leading managed service provider (MSP) that offers businesses a wide array of IT services. We provide comprehensive support to optimize IT infrastructures, from server management to network security, cloud solutions, and beyond. Our team is committed to delivering customized solutions that enhance efficiency, reliability, and security, empowering businesses to thrive in today’s digital landscape..

Our work environment includes:

• Modern office setting
• Food provided
• Modern office setting
• Work-from-home days
• Growth opportunities