Temp Level 1- Computer Lab Support Technician

To provide additional support to full-time computer lab technicians and enhance both in person and online customer service to students during open lab hours., 60% - Assists students with hardware, software, and instructional questions pertaining to college related activities. Provides customer service in person, by phone, and online. 20% - Schedules and proctors exams while providing support to the testing services unit of the computer lab 10% - Troubleshoots hardware/software issues and escalates as necessary 10% - Works on special projects, such as MOS exams scheduling and proctoring, and other duties as assigned, Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

High-school diploma or GED Working knowledge in the use and operation of PC and MAC computing hardware, software, operating systems, printers, and scanners. Working knowledge of Microsoft Office Products Demonstrated customer service experience using phones and responding to customer requests in a timely, respectful, and efficient manner.

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