Technology Support Specialist

This position works within the Office of Information Technology (Tech Support Services) and provides technical assistance to faculty, staff and students with computer systems, workstations, cell phones, tablets, software applications, learning management software, and technology security updates. This position assists users requesting moves, installation of equipment, troubleshooting of computer hardware and software, and general technology assistance, this also includes assistance with on campus events. Will also work in a collaborative manner with a diverse population of administrators, faculty, staff, students., 25% Provides first-level IT support and responds to support requests or helpdesk tickets for desktops, laptops, mobile devices, audiovisual and/or phone systems, along with on campus events. Checks helpdesk ticketing system, ensuring timely response and closure of tickets while providing accurate, detailed and complete documentation.

20% Maintains, installs, removes, configures, troubleshoots, and repairs, computers, electronic devices, mobile devices, desktop software, peripheral devices, media equipment, and supports on campus events.

20% Prepares or retrieves information and enters/updates information in reports, logs, or other documentation/record-keeping systems

15% Maintains system inventory, documentation, storage, and security of equipment; orders parts as required

10% May give work direction to student lab assistants

10% Other duties as assigned., * Possession of a valid State of Arizona Class D driver’s license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements

• Travel to campus during interview/selection process will be at candidate’s own expense
• May be required to travel or be assigned to all MCCCD locations
• May require numerous evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to #50 lbs
• May require ladder work, or working at heights., Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

High School Diploma or GED and three years of professional experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment.

There is no substitution or equivalency allowable for the High School Diploma or GED.

Desired Qualifications

A. Associate’s Degree and/or Technology Certification(s).

B. 1 (One) year of experience in IT Maintenance, installation and support.

C. 1 (One) year of experience in Pro AV maintenance, installation and support.

D. 1 (One) year of experience in live events production and support.

E. 1 (One) year of full-time relevant MCCCD experience during the previous two years

Special Working Conditions

Monday - Thursday: 10:15am - 7:15pm, Friday, 9:15am - 6:15pm, 1 hour lunch break Summer Hours: Monday - Thursday, 7am-6pm, Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees’ and their families’ health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.