Technical Support Administrator

• Serve as the first point of contact for Service Desk (Help Desk) requests via phone, email, and ticketing system.
• Log, document, prioritize, track, and escalate support tickets as needed.
• Provide technical support for Windows 10 and Windows 11 workstations.
• Troubleshoot desktop computers, laptops, printers, peripherals, software applications, and network connectivity issues.
• Support Microsoft 365 applications, including Outlook and Teams.
• Perform Active Directory password resets, account unlocks, and basic user account administration.
• Install approved software and provide remote technical support to library staff.
• Maintain accurate documentation of incidents, resolutions, and support procedures.
• Escalate complex technical issues to senior IT staff while ensuring timely follow-up.
• Deliver professional, courteous customer service to users with varying levels of technical proficiency.
• Assist with maintaining inventory of IT equipment and related technology assets as needed.

Do you have 2 years of tech support experience?, Is This Your Dream Job? The ideal candidate is an organized problem-solver with experience supporting Windows workstations, Microsoft 365, and Help Desk operations.

Our Ideal Candidate:

• 2+ years of experience in a Service Desk, Help Desk, or IT Support role.
• Experience supporting Windows 10 and Windows 11 operating systems.
• Working knowledge of Microsoft 365 applications, including Outlook and Teams.
• Experience using Active Directory for password resets, account unlocks, and basic user management.
• Experience troubleshooting desktop hardware, laptops, printers, peripherals, software, and network connectivity issues.
• Experience using a Help Desk ticketing system to document, track, and resolve support requests.
• Ability to provide remote technical support and perform approved software installations.
• Excellent troubleshooting, organizational, and documentation skills.
• Strong verbal and written communication skills with a customer-service mindset.
• Ability to manage multiple priorities in a fast-paced support environment., * Previous experience supporting users in a public sector, library, educational, or government environment.
• Experience working within a structured IT Service Desk or Help Desk environment.
• Familiarity with IT service management (ITSM) best practices.

$26 - $28 an hour - Temporary, Full-time