IT Systems & Automation Analyst

POSITION SUMMARY - Under the direction of the IT Operations Manager, the IT Systems and Automation Analyst maintains, supports, and advances the Authority’s enterprise technology environment through systems administration, process improvement, and automation. Working closely with the Senior System Administrator, this position assists in maintaining enterprise infrastructure, supporting critical business applications, and serving as an escalation point for complex technical issues to ensure the reliability, security, and performance of Authority systems. The IT Systems & Automation Analyst partners with Business Analysts, department leaders, and end users to identify and implement technology solutions that improve operational efficiency, streamline business processes, and support the Authority’s long-term technology strategy.

ESSENTIAL FUNCTIONS - This position supports a broad range of mission-critical technology systems and services across the Authority. Periodic after-hours work and participation in an on-call rotation are required. Responsibilities include, but are not limited to:

Enterprise Systems & Operational Ownership:

• Take ownership of assigned systems and responsibilities while assisting with the administration, maintenance, monitoring, and continuous improvement of enterprise infrastructure, including servers, virtualization platforms, network systems, and business applications.
• Monitor system health, performance, capacity, and availability to proactively identify risks, resolve issues, and improve overall system reliability.
• Serve as an escalation point for complex technical issues by coordinating resolution efforts, identifying root causes, implementing sustainable corrective actions, and communicating progress to stakeholders.
• Collaborate with the Senior System Administrator on infrastructure projects including system implementations, upgrades, migrations, testing, and technology integrations.

Business Partnership & Visibility

• Partner with Business Analysts, department leaders, vendors, and end users to understand operational needs and recommend technology solutions that improve business processes and service delivery.
• Build visibility into business and technical processes by documenting workflows, identifying improvement opportunities, and communicating recommendations to stakeholders.
• Evaluate existing processes and recommend automation, system enhancements, and technology solutions that eliminate repetitive work and improve operational efficiency.
• Provide technical guidance, user support, and end-user training while promoting collaboration, accountability, and effective adoption of technology solutions.

Automation & Continuous Improvement

• Design, develop, implement, and maintain automation solutions utilizing UiPath, APIs, scripting, reporting tools, and other appropriate technologies.
• Develop integrations that improve data accuracy, reduce manual effort, and streamline organizational workflows.
• Research, evaluate, and recommend emerging technologies, including artificial intelligence, that improve operational efficiency while maintaining appropriate security, governance, and compliance standards.
• Continuously identify opportunities to improve systems, automate manual processes, and enhance the user experience across the organization.

Operational Excellence & Standardization

• Develop and maintain technical documentation, knowledge base articles, standard operating procedures, and system documentation to improve knowledge sharing and operational consistency.
• Promote standardization by developing repeatable processes, reducing technical debt, and improving the consistency, maintainability, and supportability of enterprise systems.
• Ensure enterprise systems comply with organizational policies, cybersecurity standards, regulatory requirements, and industry best practices.
• Contribute to departmental initiatives that strengthen operational excellence, improve service quality, and advance the Authority’s long-term technology strategy.

COMPENTENCIES - For this role, the ideal candidate will be outgoing and positive, and will have effective communication, computer, and organizational skills. To perform the job successfully, an individual should demonstrate the following competencies:

• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Analytical - Extensive experience utilizing systems and databases to create reports, extract and analyze data and make recommendations as needed.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
• Communication - Must possess excellent verbal, written, and interpersonal communication skills. Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to author reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
• Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills - To perform this job successfully, an individual should be proficient with computer software systems including HRMS, Excel spreadsheets, word processing (Word), e-mail (Outlook), Desktop Publishing, and Power Point.
• Customer Focus - Promotes customer focus and assists in developing new approaches for meeting customer needs.
• Problem Solving - Ability to deal with problems involving several variables in standardized situations.
• Makes routine decisions within established RTA guidelines.
• Accountable for the efficient use of your own time and effective utilization of assigned work materials.
• Works with highly confidential information, i.e., Personal employee information included but not limited to names, addresses, social security numbers, benefits, compensation, disciplinary information, etc.

SUPERVISORY RESPONSIBILITIES - N/A

WORKING ENVIRONMENT - Standard office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS - The position typically involves sitting for extended periods with regular freedom of movement. Occasional light lifting, bending, and stooping may be required. May handle some light materials and supplies.

POSITION TYPE & EXPECTED SCHEDULE - This is a full-time position with a schedule that may include Monday through Sunday, depending on operational needs., * Bachelor’s degree or equivalent experience in computer or business-related field.

• Two (2) years’ experience in server maintenance and support
• Two (2) years’ experience in computer systems automation and support
• Experience with current Microsoft operating systems
• Experience with automation tools (specifically UiPath and API tools)
• Experience with scripting and programming language (e.g., Java, Python, SQL), virtualization technologies, cloud environments, and with reporting dashboards, * Three (3) to five (5) years of progressive experience supporting enterprise technology environments.
• Experience supporting Windows Server, Active Directory, Microsoft 365, VMware, Hyper-V, or similar enterprise technologies.
• Experience developing scripts or automations using PowerShell, Python, SQL, UiPath, APIs, Power Automate, or similar tools.
• Experience administering enterprise business applications and supporting system integrations.
• Experience collaborating with Business Analysts, department stakeholders, or vendors to implement technology and process improvements.
• Experience with reporting, dashboards, data analysis, or data-visualization tools.
• Experience evaluating or implementing AI-enabled productivity or workflow solutions.
• Relevant Microsoft, CompTIA, UiPath, ITIL, or comparable industry certifications.

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• Retirement plan
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, * Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance