Customer Service Representative/ Front Desk Administrative Assistant

You will be a part of our Administrative and Customer Service Team providing administrative support and customer service for multiple homeowners’ associations, working with the Community Association Managers and Senior Management staff.

• Working closely with the Community Association Manager and Senior Management staff to provide administrative and customer service support
• Handling telephone calls and emails and resolving them in a professional and courteous manner
• Issuing, tracking and following-up on work orders for community maintenance and repair
• Handling violations of community CC&Rs by issuing and tracking violations
• Tracking and managing architectural applications submitted by homeowners
• Managing building key/gate remote distributions
• Greeting clients and facilitating their requests
• Preparing and distributing document packets for meetings
• Maintaining spreadsheets, excel report tracking and Data Entry
• Preparing letters, newsletters and other correspondence
• Filing of mail, paper and electronic documents, * How would you rate your proficiency in Microsoft Office (Word, Excel, Outlook, etc.)?
• What are your pay requirements?
• Are you able to come into the office Monday - Friday 8am-4:30pm?

• 2+ years of customer service experience with a clear track record of great customer service. Someone who is extroverted and loves to talk with new people.
• High school or equivalent.
• Experienced with Microsoft Office (Word, Excel, Outlook) and a customer relationship management software.
• A professional, pleasant phone presence and the ability to handle clients
• A clean driving record.
• Time management and organizational skills with an ability to multi-task.
• Experience in HOA management, property management, real estate, or escrow is a plus., * High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

License/Certification:

• Driver’s License (Required)

Pulled from the full job description

• Referral program
• Professional development assistance
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off, At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package that includes vacation, sick, holidays, 401k, medical, dental and vision. Additionally, our Social Committee organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities! Pay range from $20- $22/hour per year (direct experience highly considered)., * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

One of the fastest-growing HOA management companies in Northern California is looking for a full-time on-site Customer Service Representative to join our team in Modesto, CA! Common Interest Management Services is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We’re committed to improving communities and delivering outstanding service-come join our team! Learn More About CIMS: https://commoninterest.com