Job File Coordinator

• Assemble job files using documentation from field technicians
• Review job photos and notes to identify possible billing discrepancies
• Help ensure files meet SERVPRO’s Key Performance Metrics (KPMs)
• Answer incoming phone calls and dispatch crews as needed
• Do weekly call monitoring to make sure the team is answering the calls and responding to customers in professional manner
• Respond to emails and route complex customer questions to project managers or department leads
• Schedule all mitigation jobs and coordinate crew availability
• Handle general day-to-day office responsibilities

SERVPRO Team Snyder is looking for a detail-driven and organized Job File Coordinator to join our growing team. This is a full-time, hourly role based entirely in-office - ideal for someone who thrives in a fast-paced administrative setting and enjoys keeping things on track behind the scenes., * Xactimate experience is strongly preferred - candidates with this background will have a significant advantage

• Prior experience in restoration, construction, or insurance documentation is a plus
• Comfortable working in an office environment with administrative and clerical duties
• Excellent attention to detail when reviewing documentation and job data
• Strong verbal and written communication skills
• Confident using computers and programs like Microsoft Excel, Outlook, and Word

Who You Are:

• Organized and proactive - you notice when something’s off and take initiative
• A team player who communicates clearly and knows when to escalate issues
• Tech-savvy, adaptable, and ready to learn new systems
• Reliable and self-motivated with a positive attitude, If you’re ready to make an impact from behind the scenes - and you thrive in a detail-oriented office environment - we’d love to hear from you.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

At SERVPRO Team Snyder, we help families and businesses recover from water, fire, and storm damage with speed, compassion, and professionalism. We operate multiple SERVPRO franchises across Wisconsin and are growing fast - but we’re still a family business at heart. Our team values hustle, integrity, teamwork, and taking care of our people.