Job File Coordinator

• Create and maintain complete job files from start to finish.
• Ensure all documentation is accurate, organized, and submitted in a timely manner.
• Monitor job progress and assist with administrative support throughout the life of each project.
• Review job files for completeness, including photos, moisture logs, notes, authorizations, and required documentation.
• Assist with invoicing, collections, and insurance documentation.
• Coordinate communication between customers, project managers, technicians, subcontractors, and insurance representatives.
• Update job management software with accurate notes and project information.
• Track outstanding documents and follow up to ensure timely completion.
• Schedule appointments and assist with project coordination as needed.
• Support office operations and maintain exceptional customer service standards., Every restoration project depends on accurate documentation, exceptional communication, and outstanding organization. As a Job File Coordinator, you’ll play a critical role in ensuring projects move smoothly, customers stay informed, and our team delivers the high level of service SERVPRO is known for.

SERVPRO of Northwest Phoenix and Anthem is looking for a detail-oriented and highly organized Job File Coordinator to support our restoration operations by managing job documentation, customer communication, insurance paperwork, and administrative processes from the first notice of loss through project completion.

The ideal candidate thrives in a fast-paced environment, enjoys keeping projects organized, and takes pride in ensuring every job file is complete, accurate, and compliant. This role works closely with Project Managers, Estimators, Technicians, Insurance Adjusters, and Customers to help deliver an exceptional restoration experience., * Previous administrative, office coordination, or project coordination experience required.

• Restoration industry experience is strongly preferred.
• Experience with Xactimate, DASH, Encircle, MICA, or similar restoration software is a plus.
• Strong computer skills, including Microsoft Office and Outlook.
• Excellent organizational skills with exceptional attention to detail.
• Ability to prioritize multiple projects and deadlines simultaneously.
• Strong written and verbal communication skills.
• Professional phone etiquette and customer service experience.
• Ability to work independently while collaborating effectively with a team.

What We’re Looking For

We’re looking for someone who enjoys bringing order to a fast-moving environment. The ideal candidate is proactive, dependable, detail-oriented, and understands that behind every successful restoration project is a well-managed job file.

If you enjoy solving problems, staying organized, and supporting a team that helps people recover after disasters, we’d love to meet you., * Driver’s License (Required)

Pulled from the full job description

• On-the-job training
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * Competitive hourly pay based on experience
• Paid time off and paid holidays
• Professional development and on-the-job training
• Career growth opportunities within a growing organization
• Employee benefits package currently under development and expected to be available in the future
• A collaborative, team-oriented work environment

Why Join SERVPRO of Northwest Phoenix?, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance