Tier 1 Tech Support Agent - July 2026

We are seeking a Tier 1 Tech Support Technician to provide phone, email, and on-site technical support to our business customers. The ideal candidate will be self-motivated, organized, and eager to grow their IT skills while providing excellent customer service., * Provide Tier 1 technical support to business customers via phone, email, and on-site visits

• Troubleshoot and resolve hardware, software, and networking issues
• Perform routine maintenance, updates, and system checks
• Log support requests and resolutions in the ticketing system
• Escalate complex issues to higher-level support as needed
• Communicate clearly and professionally with customers
• Educate users on preventive IT practices

We’re looking for someone who is humble, hungry, and smart - a dependable team player who loves solving problems and learning new technologies., * Previous experience in a Tier 1 technical support or helpdesk role

• Knowledge of computer hardware, software, and networking basics
• Strong troubleshooting and problem-solving skills
• Excellent communication skills (written and verbal)
• Ability to work independently and manage time effectively
• Reliable transportation for on-site visits
• Friendly, customer-first attitude

Preferred Skills

• Experience with Windows and macOS
• Familiarity with common business applications and IT tools
• Basic understanding of network configurations and protocols

Pulled from the full job description

• 401(k)
• 401(k) matching
• Paid time off
• Employee discount
• Profit sharing
• Snacks provided
• Flexible schedule, * Competitive salary and benefits
• 401(k) with company match
• Profit-sharing opportunities
• Ongoing training and professional development
• Opportunities for career growth
• Collaborative, positive work environment

Job Type: Full-time

Pay: $18.00 - $22.00 per hour, * 401(k)

• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Shift availability:

• Day Shift (Required)

Asheville Computer Company is a small, customer-focused IT business based in Arden, NC. We’re professional, agile, and committed to delivering outstanding support to our clients.