IT Support Technician (Onsite/Remote) - Entry Level Path to Advancement

This position supports client environments remotely and onsite. You’ll manage endpoints, cloud services, networks, collaboration tools, and infrastructure while maintaining clear documentation and real-time communication with the team., Endpoint & Workspace Support

• Manage full endpoint lifecycle: procurement, imaging, deployment, configuration, and replacement.
• Resolve workstation, peripheral, and device issues onsite and remotely.
• Provide workspace support focused on collaboration tools, shared resources, and information management.

Cloud Platform Support

• Administer Microsoft 365 and Google Workspace environments.
• Execute onboarding/offboarding, identity/access management, policies, and standard service requests.
• Support shared drives, mailboxes, permissions, and user collaboration.

Remote Support Operations

• Stay available in the support queue to keep caller wait times low.
• Perform ticket triage, remote diagnostics, resolution, and escalation.
• Document all ticket activity in real time with clear technical notes.
• Guide users through issues with calm efficiency, even when the “problem” is the monitor being off.

Onsite Support & Field Services

• Deploy workstations, network hardware, and infrastructure components.
• Perform cabling, rack work, camera installations, and low-voltage tasks.
• Respond to onsite incidents, equipment failures, and physical diagnostics.
• Support project work including office moves, network upgrades, and new site builds.

Documentation & Communication

• Maintain accurate updates in ticketing, project, and reporting systems.
• Regularly communicate technical activity and recommendations to team leadership.
• Produce clear documentation and contribute to internal knowledge bases.

Do you have a valid Driver’s License license?, Do you have experience in macOS administration?, Do you have a Bachelor’s degree?, SKYFY TECHNICA is seeking an IT Support Technician who can balance sharp technical skills with strong client-facing professionalism-and ideally avoid being defeated by printers with attitude problems.

This entry-level role provides a clear pathway for advancement. Your performance and technical proficiency will guide future placement into roles that match your expertise, including senior-level positions., * Rate 3: Familiar and comfortable, can use effectively but not frequently

• Rate 5: Highly proficient; capable of building environments independently and configuring core functions, * Prior experience in IT support or MSP environments.
• Working knowledge of Windows, macOS, Microsoft 365, Google Workspace, networking basics, and standard security practices.
• Ability to work independently onsite and efficiently in remote sessions.
• Strong documentation habits and concise communication.
• Readiness to handle unpredictable onsite surprises, such as “the internet only breaks on Tuesdays.”

Pulled from the full job description

• Professional development assistance
• Tuition reimbursement
• Paid time off
• Career development plan
• Flexible schedule, * Flexible schedule
• Paid time off
• Professional development assistance
• Tuition reimbursement