IT Support Technician

Aerometals is seeking a versatile IT Support Technician to join our IT department. This position is ideal for someone who enjoys wearing many hats and working in a fast-paced environment. The successful candidate will be a proactive problem solver who enjoys helping people, learning new technologies, and taking ownership of a wide variety of IT responsibilities. If you are looking to assist with desktop support, servers, Microsoft 365, cybersecurity, and IT projects, this is a job for you. This position will offer an excellent opportunity to expand you technical skills while making a meaningful impact to the Aerometals team!

The ideal candidate should be able to demonstrate the ability to:

• Provide first and second-level technical support to approximately 180 employees.
• Troubleshoot windows desktop and laptop issues.
• Resolve hardware, software, networks and application issues.
• Install, configure, and maintain PCs, printers, mobile devices, and peripherals.
• Document issues and resolution in the help desk system.
• Maintain user access to business applications.
• Process new hire, transfer, and termination requests.
• Configure email accounts, security groups, and permissions.
• Create, modify, and disable user accounts in Active Directory and Microsoft 365.
• Assist with administration of: Windows Server, Active Directions, Group Policy, Hyper-V, Microsoft 365, File and printer servers, DNS/DHCP, and backup systems.
• Manage software licensing.
• Prepare and deploy computers.
• Maintain IT inventory and coordinate hardware repairs and warranty services.
• Assist with cybersecurity initiatives, Windows updates and patches, endpoint protection, security best practices, and awareness efforts.
• Participate in a variety of IT projects including pc refreshes, networks upgrades, server migrations, office technology improvements, and process automation.

Education: Associates in Information Technology or equivalent experience, * Excellent verbal and written communication.

• Ability to prioritize multiple tasks independently.
• Familiarity with supporting Windows 10/11.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Familiarity with Active Directory and Microsoft 365.
• Ability to lift up to 40 pounds, crawl under desks, and be server rooms as necessary.
• Experience with Hyper-V manager, PowerShell, SQL Server, SharePoint, JobBOSS , and /or remote support tools is a plus.

Experience: 3 years in IT support

Pulled from the full job description

• On-the-job training
• Tuition reimbursement
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account, * Full medical coverage for employees, with generous contributions toward family plans
• 100% company-paid long-term disability insurance
• Dental and vision plans with shared premiums
• Employee Assistance Program (EAP) offering confidential support for life’s challenges
• Health and wellness reimbursement plan

Financial Security

• 401(k) retirement plan
• Aflac supplemental insurance
• Flexible Spending Account (FSA) to manage healthcare and dependent care costs
• Growth, development, and pathways for advancement
• Relocation assistance
• Tuition reimbursement

Time Off & Work-Life Balance

• Generous vacation days, paid holidays, and sick leave
• Annual holiday office closure so you can truly unplug and recharge

Aerometals Inc. of El Dorado Hills, California is a veteran of commercial and military aerospace manufacturing founded in 1984. We offer a full range of production services including CNC machining and turning, sheet metal fabrication, welding, assembly, autoclave, and precision assembly. Aerometals has significant experience manufacturing critical application, militarized components to OEM engineering data for use on many fixed wing aircraft and helicopters. Customers include the US Military, Boeing, Lockheed, Sikorsky, etc.

With over 175 skilled professionals in 150,000 sq. ft. of space, Aerometals offers competitive salaries, exceptional benefit packages, and believes in a true work-life balance. The company has very low employee turnover. With a 3-year backlog in contracts, we are looking to expand.