IT Asset Management Analyst

Themesoft Inc

Irvine, CA, United States

17 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$52,000.0 - $62,400.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Apple Mac Systems System Configuration Desktop Computing System Center Configuration Manager Tablet Computers Microsoft InTune Deployment Automation Laptops Servicenow

Job description

Provision, configure, and deploy Windows and macOS laptops and tablets.
Perform imaging, software installation, device enrollment, and quality checks.
Ship and receive IT equipment for end users.
Track assets using ServiceNow ITAM/ITSM.
Maintain inventory and asset lifecycle documentation.
Support Autopilot, Intune, SCCM, and MDM device enrollment.
Troubleshoot hardware, software, and provisioning issues.
Coordinate with logistics teams for device distribution and returns.
Ensure compliance with IT asset management processes.

Requirements

Note: This is NOT a ServiceNow Developer role. The client is looking for candidates with hands-on device provisioning and depot operations experience (laptops, tablets, shipping, imaging, and deployment), not ServiceNow ITAM developers.Required Skills

2-6 years of experience in IT Asset Management (ITAM) and Depot Provisioning.
Hands-on experience provisioning Windows and macOS laptops/desktops.
Experience with Microsoft Intune, Windows Autopilot, SCCM, and Mobile Device Management (MDM).
Experience imaging, configuring, deploying, refreshing, and decommissioning devices.
Knowledge of ServiceNow ITAM/ITSM for asset tracking and ticket management.
Experience with inventory management, asset lifecycle, shipping, and receiving.
Strong troubleshooting skills for hardware and operating system issues.
Good communication and customer support skills.