IT ASSET ANALYST

Emagine IT is seeking an IT Asset Analyst to support a federal government client with end-to-end IT asset lifecycle management performing receiving, tagging, audit, retirement, and daily reconciliation against the asset record in ServiceNow. The role supports the annual physical inventory and asset/MFD location accuracy, with hands-on hardware setup, configuration, and installation activities.

• Perform hardware asset intake, receiving, tagging/labeling, and initial record creation in the ServiceNow Hardware Asset Management (HAM) module.
• Conduct audits, daily reconciliation against the asset record, and support periodic and annual physical inventories.
• Record lifecycle events (deployment, assignment, maintenance, reassignment, refresh, end-of-life) within two (2) business days of occurrence.
• Investigate and resolve inventory discrepancies and support Government-directed spot checks and audits.
• Maintain accurate asset attributes (serial number, model, location, user, status) and ensure alignment between HAM records, CMDB CIs, and ServiceNow tickets.
• Support leased-asset and multi-function device (MFD) management - location, configuration, contract reference, and lifecycle status - coordinating with vendor points of contact (without modifying lease terms)
• Support endpoint/MDM lifecycle integration (Microsoft Intune enrollment, association to asset records, de-enrollment/secure wipe during offboarding) as an extension of HAM.
• Configure computers, communications devices, and peripheral equipment; install hardware; and perform site setup activities consistent with the labor category.
• Coordinate SF-120 / federally compliant asset disposal and support software asset management (SAM) tracking and audit readiness.

• Education (EIT-recommended minimum): Associate’s or Bachelor’s degree in IT or a related field, or equivalent technical experience/certifications.
• Experience: Two (2)+ years in IT asset management, hardware logistics, or deskside/hardware support, including inventory control and reconciliation.
• Tools: Hands-on experience with ServiceNow ITAM (HAM/SAM) and CMDB concepts; familiarity with Microsoft Intune and endpoint enrollment.
• Accuracy discipline: Demonstrated ability to sustain high inventory-accuracy standards and timely record updates in an auditable system of record.

• Clearance & citizenship: Ability to obtain and maintain a Tier 4 (High Risk Public Trust) background investigation. U.S. citizenship is required for this project by the client. All personnel must satisfy the government client’s suitability and background-investigation requirements before receiving physical or logical access to facilities or systems.

• IAITAM CHAMP/CSAM/CAMP or ServiceNow ITAM certification.
• CompTIA A+; ITIL v4 Foundation.
• Experience with federal property management and disposal (e.g., SF-120) procedures.
• Experience supporting multi-site inventories., This position involves regular hands-on hardware and equipment handling in an office/facility environment. The physical demands described here are representative of those an employee must be able to meet, with or without reasonable accommodation, to perform the essential functions of this role.
• Ability to regularly lift, carry, and move IT equipment and peripherals weighing up to 40 pounds (e.g., desktops, monitors, multi-function devices, shipping containers), with or without assistance for heavier items.
• Ability to perform repeated bending, kneeling, reaching, and crouching to install, configure, tag, or retrieve hardware in a variety of locations (e.g., under desks, in server/storage rooms, in supply areas).
• Ability to stand, walk, and move throughout office floors and facility areas for extended periods, including during physical inventory counts and multi-site or multi-floor asset audits.
• Manual dexterity sufficient to connect, configure, and install computer hardware, cabling, and peripheral equipment.
• Ability to operate a barcode scanner, handheld device, or similar equipment for asset tagging and reconciliation.
• Ability to communicate effectively in person, by phone, and in writing with colleagues, vendor points of contact, and government stakeholders.
• Ability to occasionally transport equipment between workspaces, storage areas, or loading/receiving locations.

This position is eligible for Emagine IT’s benefits package, which includes medical, dental, and vision insurance; a 401(k) with company match; paid time off and holidays; and professional development and certification support.

Emagine IT is an information technology consulting services company that specializes in delivering technology solutions. Our reputation reflects the high quality of the talented Emagine IT team and the consultants working in partnership with our customers. Our mission is to understand and meet the needs of both our customers and consultants by delivering quality, value-added solutions. Our solutions are designed and managed to not only reduce costs, but to improve business processes, accelerate response time, improve services to end users, and give our customers a competitive edge, now and into the future.