IT Asset Management (ITAM) Deployment Technician

1. Device Deployment & Imaging * Perform imaging of new laptops using standardized enterprise images provided by the client. * Build and configure devices from the designated staging location (Port of Miami). * Ensure all devices are compliant with organizational security standards through Intune enrollment.

2. Device Lifecycle Management * Coordinate distribution of new devices and collection of legacy devices. * Ensure successful execution of end-user device refresh lifecycle covering:

o Asset assignment o Device activation o Decommissioning of old hardware

• Maintain accurate tracking of all devices through ServiceNow asset management.

1. User Data Migration & Support * Guide users to back up data to OneDrive prior to transition. * Provide documentation and instructions to ensure smooth migration of files/settings. * Troubleshoot post-deployment issues, including application setup and device access. * Conduct follow-ups to ensure users are fully operational.

2. Logistics & Coordination * Coordinate shipping of devices to remote users via FedEx and track deliveries. * Manage scheduling for delivery/returns:

o Remote users via scheduling tools o Onsite users via designated pickup locations

• Validate user eligibility through ServiceNow and Azure prior to deployment.

1. Asset & Inventory Management * Update asset records at every lifecycle stage:

o Shipment o Delivery o Assignment o Return

• Maintain tracking numbers and audit trails in ServiceNow.

1. Stakeholder & Governance Support * Work closely with project stakeholders (Engagement Manager, SMEs, client teams). * Follow defined governance and reporting structures. * Ensure adherence to agreed service windows and delivery timelines.

Work Environment & Coverage

• Locations: Miami-area sites including Port of Miami, Miramar, Weston, FIU, Tech Hub, and Biscayne.
• Service Window: Monday-Friday, 8:00 AM - 5:00 PM (EST).
• Support Model: Combination of onsite and remote user support.

o Windows & Mac OS device setup and configuration o Imaging and endpoint deployment tools o Client Intune / Endpoint Manager o ServiceNow (Asset Management preferred) o Azure AD user/device validation Functional Skills

• Strong understanding of:

o IT asset lifecycle management o End-user support and troubleshooting o Data migration and backup processes o Logistics coordination and scheduling Soft Skills

• Excellent communication and user interaction skills
• Strong coordination and multitasking capabilities
• Attention to detail in asset tracking and documentation
• Ability to work in fast-paced, high-volume rollout environments